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Ed Tech Recruiting

IT Program Manager

University of Michigan, MI
Job Level
Mid-level position
Post Date
11/14/2019
Job Category
Manager / Supervisor
Sector
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
Link to Job Posting

How to Apply

To be considered, a cover letter and resume are required.  The cover letter must be the leading page of your resume and should:

  • Specifically outline the reasons for your interest in the position and

  • Outline your particular skills and experience that directly relate to this position.

Starting salaries will vary depending upon the qualifications and experience of the selected candidate.

Job Summary

Information and Technology Services (ITS) is looking for an IT Program Manager to join the Project Management Office (PMO).

As the leader of a high-performing team, you will have the opportunity to work in a large, very dynamic matrix environment with cross-functional teams to design and deliver IT solutions that support the needs of the University community. The IT Program Manager will be responsible for leading and coordinating program activities in the pursuit of delivering program objectives and benefits on time, within budget, and at agreed-upon quality levels. This position reports to the IT Project Management Office Director.

WHO WE ARE

ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:

  • Elevating the customer experience by providing proactive, laser focused customer service

  • Providing appropriate IT security and privacy in an open university society, while enabling innovation

  • Supporting data-informed decision making

  • Delivering intuitive research computing solutions

  • Building a world-class, transformational network and reliable administrative systems

In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment.

ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. To learn more, visit: https://its.umich.edu.

WHO YOU ARE

You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers’ needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.

You have at least ten (10) years of related experience to include in-depth experience in program and project management, sponsor engagement at the executive level, process improvement, client relationship management, and IT methodologies and a minimum of two (2) years of supervisory experience, to include recruiting, mentoring, leadership, and team building, and a proven ability to lead a Program Office staff. Also, five (5) years experience demonstrating management skills including time management, organizational prioritization, decision making skills and experience in planning, designing, building, testing, and delivering information systems.

Responsibilities*

  • Lead  the program lifecycle: define, initiate and plan complex programs; monitor and report progress; establish and manage the Program Office, coordinate projects and their interdependencies;maintain program documentation.

  • Manage program budget: work with Information Technology Services, Michigan Medicine, and University financial offices, as needed, to establish program budget, to track actual spend, maintain financial forecast, and produce and deliver financial reports.

  • Manage program risks and issues: proactively identify program risks and issues and take corrective action; assist in the resolution of escalated project risks and issues. 

  • Coordinate the projects within the program and their interdependencies: work with project managers to understand project status, provide guidance, realize synergies, and regularly validate project alignment with program strategy.

  • Manage resources across projects: ensure effective resource utilization, proactively identify and resolve resource constraints. Establish productive relationships with third-party resources assigned to the program and hold vendors accountable to contracts and Service Level Agreements.

  • Manage overall stakeholders’ communication: with the help of Program communications staff, ensure stakeholders receive timely, accurate, and effective communication, including regular status reports. Engage stakeholders, as needed, to ensure continued support of and participation in the program.

  • Track, measure, and realize program benefits: Develop and maintain program benefits realization plan and benefits tracking mechanisms; ensure program roadmap delivers incremental benefits and report them timely and accurately.

PRIORITY SETTING/STRATEGY/PLANNING

Define overall roadmap and strategic planning of the training direction for ITS programs and projects. Collaborate across the organizations within ITS and the University of Michigan (U-M) to plan, prioritize, and lead training efforts and develop strategies to meet future requirements. Effectively utilize leadership and strategic thinking skills to lead strategic planning efforts to define the strategy of the training direction for the organization with alignment to the organizational training strategy and collaborate across the organization to plan and coordinate program and project team priorities.  

DEVELOPMENT OF SELF AND OTHERS

Demonstrate skill development by actively participating in professional growth opportunities for continuous development and improvement and applying new skills and knowledge to the job as evident by the ability to efficiently and effectively perform assigned duties, resulting in meeting customer expectations and performance metrics.

Required Qualifications*

  • Bachelor’s degree in Business Administration, Computer Science, Information Systems, or equivalent combination of education and experience.

  • Project Management Professional (PMP) certification

  • A minimum of ten (10) years related experience to include in-depth experience in program and project management, sponsor engagement at the executive level, process improvement, client relationship management, and IT methodologies

  • A minimum of two (2) years supervisory experience, to include recruiting, mentoring, leadership, and team building, and a proven ability to lead a program office staff

  • A minimum of five (5) years experience demonstrating management skills including time management, organizational prioritization, and decision making skills.

  • A minimum of five (5) years of experience in planning, designing, building, testing, and delivering information systems

  • Proven ability to lead project teams to meet customer expectations

  • Excellent organizational, analytical, and independent problem solving skills

  • Strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations

  • Ability to influence others in the building and maintaining consensual approach with a wide array of diverse business interests

  • Excellent consultative, conflict resolution, negotiation and facilitation skills

  • Demonstrated ability to comprehend and resource large-scale projects within and across departments

  • Ability to work in a collaborative team-oriented environment with proven experience and success in leading and building effective teams

  • Knowledge of financial concepts, including ability to manage a program budget

  • Ability to communicate effectively, both orally and in writing with all levels of staff

  • Highly organized with ability to work independently and proactively

  • Excellent presentation skills to communicate technical and non-technical information clearly and concisely to individuals of different backgrounds, technical expertise, and levels of authority

  • Demonstrated ability to consult with customers, Subject Matter Experts, or business offices.

  • Demonstrated ability to lead project teams to meet stakeholder expectations.

  • Knowledge of systems development methodologies (including waterfall and agile).

  • Demonstrated skills in facilitating team meetings and collaborating with customers on the resolution of business process issues

  • Demonstrated ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language

  • Familiarity with Google Apps for Education functional capabilities and administrative tools and processes.

  • Demonstrated effective creative problem solving and flexibility when collaborating with customers, team members support teams, external vendors, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage the capabilities of existing technology and meet customer and organizational expectations.

  • Demonstrated effective verbal communication skills including strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations

  • Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service.

  • Excellent organizational, analytical and independent problem-solving skills

  • Ability to influence others in the building and maintaining consensual approach with a wide array of diverse business interests

  • Effectively utilize leadership and strategic thinking skills to lead strategic planning efforts to define the strategy of the training direction for the organization with alignment to the organizational training strategy and collaborate across the organization to plan and coordinate program and project team priorities.

Desired Qualifications*

  • Masters in Business, Computer Science, or related Information Technology focused programs

  • Program Management Professional (PgMP) Certification from the Project Management Institute (PMI)

  • Experience working in Higher Education environment

Additional Information

This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to:  ITAR, EAR, HIPAA and FISMA.  Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.

Physical Demands / Work Environment

Punctual, regular, and consistent attendance is required. Normal amount of sitting, average mobility to move around an office environment. Able to conduct normal amount of work at a computer. May require on-call availability and may require working during non-business hours and on weekends. May require travel to various locations on and off the university campus.  Diversity, Equity and Inclusion

The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Comprehensive Benefits

The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families.  Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance.  Learn more at https://hr.umich.edu/benefits-wellness

GO BLUE!

  • The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.

  • The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students.  The ranking highlights colleges and universities that combine outstanding education with economic value.

  • For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.

  • The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.