Information Technology Engineer

Come join a team of passionate individuals at a non-profit serving Michigan’s public universities, colleges, K-12 organizations, libraries, state government, healthcare and other Michigan non-profit organizations for over 53 years!

You will aid the Information Technology team with providing large-scale, high-volume infrastructure and end-user services to the public sector community in Michigan. You will report to the VP of Technology & Operations.

To learn more about Merit Network, please visit our website: https://www.merit.edu/

What You'll Do

Essential functions for this position are followed be an (E). 

As the IT Engineer, this position’s key responsibilities include:

Operational Support Activity (60%):

• Support core Windows server infrastructure and applications, including Active Directory, SCCM, Microsoft SQL Server, and other application servers. This will include performing OS upgrades and deployments, monitoring, patching, configuring, performance tuning, automation, maintenance, documentation, and backups. (E) 

• Evaluate, maintain, and enhance the operational security and reliability of our Windows Server and Workstation environment. (E)

• Evaluate, install, configure, test, debug, and document commercial and open source software. (E)

• Develop, test, implement, and document scripts and tools for system management and automation. (E)

• Support Google G Suite services for staff to ensure optimal end-user experience. (E)

• Perform on-call support for production systems/applications, including problem investigation, escalation, resolution, and communication with our NOC. (E)

IT Engineering, Planning, Processing & Project Activity (30%):

• Work with other groups within the organization to develop and implement migration and upgrade plans for servers, workstations, and applications; to include project plans, task lists, timelines, deployment plans, and rollback procedures. (E)

• Work with other groups within the organization to roll out new products, services, and operational tools. (E)

• Develop project plans, task lists, time lines, deployment plans and rollback procedures. (E)

Miscellaneous (10%):

• Establish group subject matter expertise in infrastructure platforms and participate in knowledge transfers with team members. (E)

• Participate in professional development activities to continually improve skills and knowledge in the areas of, IT services and member support. (E)

• Other responsibilities as needed.

Skills You Have

Required Qualifications

• Bachelor's degree in Computer Science, a related field, or equivalent combination of education, certification, and experience.

• At least five (5) years systems/software support in a business environment with a comprehensive knowledge of software applications.

• At least two (2) years prior experience in managing and supporting Windows Server systems (preferably Server 2012r2 and newer)

• At least two (2) years prior experience working with and troubleshooting end-user issues

• Experience administering Active Directory and Group Policy Objects

• Experience with PowerShell scripting and TCP/IP networking concepts

• Excellent interpersonal, communication and organizational skills with the ability to interact effectively with employees at all levels within the organization

Desired Qualifications

• Experience administering DNS, Microsoft System Center Configuration Manager (SCCM), virtualized server environments such as VMware or HyperV, network monitoring/analysis tools such as Nagios or Zenoss, and databases (Oracle, MSSQL, PostgreSQL, etc.)

• Experience with Puppet, MCollective, AMQP/STOMP messaging platforms (RabbitMQ), Ruby, Perl, Python

• Experience using source code control systems (Git, SVN, Bitbucket, etc.)

• Experience administering and troubleshooting Linux servers

Underfill Statement

We are posting at the Intermediate level, but we will consider filling it at the Associate level depending on your qualifications, experience, and education. The Associate level is a non-exempt position, and the salary range of $60,000-$75,000 does not apply at the associate level. Your salary will be determined by your qualifications, experience, and education.

Additional Information

We are committed to offering a high-quality benefits package to support staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, multiple dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, multiple early childhood centers, time away from work and work-life programs to promote balance. Learn more at http://careers.umich.edu/benefits/

Relocation assistance is not available for this position.

Physical Demands:

The physical demands described here are representative of those that must be met by you (with or without accommodations) to perform the essential functions of the job.

You must frequently work at a computer station, answer telephone calls, emails, and other forms of customer/client communication. You may on occasion move items of varying sizes and weights throughout the office or building.

Travel:

Travel may be required.

Background Screening:

The University of Michigan/Merit Network conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Application Deadline:

Job openings are posted for a minimum of seven (7) calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

Contact Information

• If you have any questions regarding this job, please visit our website: https://www.merit.edu/about/careers/
• If you need assistance completing this application, please call (734) 615-2000, option 1

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.