IT Client Support Representative

WHO WE ARE

Founded in 1911, Appleby College’s mission is to educate and enable young men and women to become leaders of character, major contributors to, and valued representatives of their local, national, and international communities.

Appleby inspires its 765 students from grades 7 to 12 to pursue their individual passions through an internationally recognized and innovative academic, athletic, and co-curricular programme that has been founded on the school’s six Pillars of Strength: Academically Vital, Technologically Empowered, Universally Diverse, Community Spirited, Actively Engaged and Globally Responsible.

Appleby’s model of educational excellence enables and encourages its students to learn and discover independently and collaboratively, both inside and outside of the classroom.

OUR TEAM

Appleby offers the prospect to be part of a high performing team that fosters an inclusive culture with opportunities to collaborate with other inspiring minds.  Working at Appleby means that you value diversity, have integrity, and are committed to learning and professional development.   We provide an outstanding educational experience to our students by having an exceptional team.  Appleby’s foundation for success is attracting and retaining employees who thrive in our dynamic culture that recognizes individual strengths and talents.  Breadth, excellence, innovation and caring – this is what defines the essence of the Appleby team.

WHAT WE WANT – THE ROLE

The IT Client Support Representative will deliver customer service through daily interactions across campus, as well as providing on-going training for customers in a variety of settings while ensuring a high level of service standards and client satisfaction.

The accountabilities include:

• Troubleshoot and diagnose customer requests regarding system hardware (PC and MAC), software, network and operating systems

• Guide end users through the problem-solving process, ensuring issues are resolved and documented in a timely manner

• Maintain a positive, empathetic and professional attitude towards customers at all times

• Conduct training for end-users i.e. one-to-one, small groups, and large faculty/class groups to further enhance technical skill set and develop awareness of available resources

• Work individually and collaboratively with the IT team and internal partners to plan and implement new technologies and processes that align with Appleby’s Vision and Mission

• Ensure IT policies and procedures regarding usage, security and standards are adhered to in order to protect Appleby staff, students and partners

• Provide back-up support to IT team members when necessary

WHAT YOU NEED

• Post-secondary education specializing in a technology related field

• Outstanding customer service skills

• Strong problem solving and research skills

• Strong verbal and written communication skills

• Experience using a call tracking or ticketing system an asset

• Experience supporting end users with Microsoft and Apple operating systems and applications

• Comfortable with training a large group of individuals

• Ability to work on simultaneous projects, with priority set by IT service standards

WHAT WE HAVE

• Exciting, challenging and rewarding work opportunities

• An atmosphere that promotes and encourages exceptional Professional Development

• State-of-the-art facilities that motivate and engages employees

• Located on a 60-acre campus on the shores of Lake Ontario

• Active engagement in community involvement

• Competitive compensation package

HOW TO APPLY

If you are interested in joining our team; please connect with us by Monday, February 24, 2020

Your application matters to us and we will review it carefully.  Only candidates selected for interviews will be contacted.

As a condition of employment, a criminal record check is required.

Appleby College website: www.appleby.on.ca

Appleby is committed to fostering an inclusive, equitable and accessible environment where everyone feels valued, respected and supported.  Accommodations are available for applicants with disabilities throughout the recruitment process. While all applicants are thanked for their interest, only those chosen for interviews will be contacted.