Technology Support Specialist

OUR MISSION

At Milken Community Schools, we think education is more than what you know. Our School, founded on Jewish values, is about who our children can become and how they can help others become who they might be. Because the world our children will create tomorrow is born in the School we build today, our mission is to educate our children so they can surpass us.

POSITION OVERVIEW

The Technology Support Specialist reports to the Director of Information Technology and works for the Information Technology department helping users directly with their technology needs. The role of this position is one of direct faculty, student, and staff support, which includes responding to Help Desk Tickets for service requests and emergency requests throughout the day to help facilitate technology in the classrooms. This position includes troubleshooting simple to complex computer, A/V, and/or network issues as well as simple technology maintenance like replacing ink cartridges, replacing used keyboards/mice, troubleshooting internet connections, etc.

Responsibilities
 

Troubleshooting and User Support

• Directly assist all users schoolwide with their technology needs and problems, prioritizing their needs based on urgency.

• Promptly and professionally responding to help desk requests, and oral requests for computer, A/V, or networking related issues.

• Promptly and professionally responding to help requests in the classroom in regards to A/V equipment.

• Ensuring that all computer systems are up-to-date and running correctly.

• Ensuring interactive displays in classrooms are functional and running correctly.

• Replacing ink toner, old keyboards/mice and other computer parts as needed.

• Keeping computer parts and inventory organized.

• Supporting users directly by helping them set up their wireless devices and connecting them to printers when appropriate.

• Helping set up technology in classrooms and offices for meetings or in preparation for events.

• Organizing and managing computer cloning strategies to clone individual computers on a need-basis and all classroom/staff computers.

• Troubleshooting simple hardware and network problems.

• Resetting student/staff passwords.

• Facilitate repairs with 3rd party vendors.

• Provide multimedia set-up for special events.

• Support users with Google Apps for Education and other network services.

• Support teacher and student implementation of technology projects both in and out of class when appropriate.

• Support technology services in general including new projects as needs arise.

Essential Functions

Expertise to include:

• General knowledge of Mac OS X and Windows PC devices for troubleshooting.

• General knowledge of A/V equipment for troubleshooting (projector, audio, interactive displays, etc.

• General knowledge of JAMF Enterprise Management Software.

• Good problem solving skills.

• Good verbal and written communication skills.

• Quality customer service.

• A strong team work ethic.

• Great interpersonal skills.

• Ability to work independently.

• Self-starter with excellent follow-through.

Qualifications

• Information Technology Specialist must hold a High School Diploma and three (3) to five (5) years of directly related work experience.  

• Experience working in a K-12 educational environment preferred.

• Experience and training in a network environment and knowledge of network protocol preferred.  

• He or she must be flexible and a creative problem solver.  

• Must team-oriented and committed to regular professional development to maintain skills.

Values

• Operates with integrity -- always in the interest of the school.

• Communicates directly, even if the message is difficult; asks clarifying questions.

• Maintains a generosity of spirit toward colleagues, assuming best intentions.

• Strives for sustainability, beyond her/his personal tenure.

• Proactive, continually looking for ways to avert problems and improve systems.

• Always approaches challenges with a problem solving, forward thinking mindset – asks for help.

• Maintains calm demeanor in the midst of challenges.

• Demonstrate trustworthiness in dealing with confidential matters.

Salary commensurate with experience. 

Interested candidates, please send a cover letter and resume to: Robert Miles, Director of Technology at rmiles@milkenschool.org.