Hybrid IT & AV Specialist

Job Description:

The Field School seeks a hybrid IT & AV Specialist that will also support Business Office functions.  This position is one of two onsite points of contact for a highly responsive and customer service focused technology approach. The IT & AV Specialist must work closely with all faculty and staff with minimal direction on day-to-day support needs as well as being able to maintain a directed task list. Qualified candidates possess a love for technology, must be customer service focused, should be able to maintain a calm demeanor through more stressful times, and have a good sense of humor.

The IT & AV Specialist is a technical support position responsible for performing Level 1 and 2 help desk tasks associated with school technology resources, including Apple computers, Chrome OS devices in a 1:1 environment, a variety of common peripheral devices including printers and multifunction devices, and audiovisual systems. They also support technical & audiovisual projects as assigned by senior staff.

This position will manage key technology resources, including WhippleHill, our student information & learning management software; G Suite products; Jot Forms, and other key technology platforms utilized, and train staff on the use of these technology tools.

Support for the Business Office includes supporting the implementation of new technology platforms to improve efficiencies, and back-up administrative support when needed.

PRIMARY DUTIES AND RESPONSIBILITIES

• Provides Level I and Level II technical support for school computers and devices in a self-directed manner, in coordination with other technology staff..

• Coordinate work assignments and resolution of critical technical issues. Support requests should be addressed with professionalism and urgency within a small window of opportunity.

• Communicate with staff, the Director of Business & Finance, and Concentus on the course of action taken to resolve technical issues.

• Work with faculty, administrative staff, and the Director of Business & Finance to coordinate the ordering and receiving of approved technology, software, apps, and other technology needs.

• Coordinates administrative support of Field’s 1:1 Chromebook initiative. Including:

  • Google Domain Administration

  • User Management and Organizational Unit structure

  • Device management

  • Distribution and collection of devices * Licensed App deployment, ChromeOS, Google Apps

Domain Administration

• Participate and, at times, lead Student and Faculty trainings

• Maintains software library and documentation to include, but not limited to, network wiring, hardware asset information, and software licensing. A solid understanding of basic network and CAT 5e cabling as well as the ability to understand network diagrams.

• Distribute new equipment and services as needed

• Support for in-house events when A/V and technology is needed

• Administrative support for the Business Office as needed

These duties and responsibilities reflect the primary tasks that this position will perform, and is not intended to reflect all of the tasks required.

MINIMUM QUALIFICATIONS

• Thorough knowledge of Apple operating systems and enterprise administration of our commonly used applications (Office, Adobe Creative Suite, etc.) required

• Thorough understanding of Google Apps for Education; Device Management within a 1:1 environment, app distribution, etc.

• Basic knowledge of LAN required

• Basic knowledge of VOIP telephone system administration desired

• Support experience with common audiovisual playback and display technologies, including projectors, a/v system control technologies and programming, and Apple TV devices

• Knowledge of EXTRON and RTI a plus

• Accounting experience a plus