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Position Summary
Immaculate Conception is searching for a hard-working, energetic, self-starter to work as an integral member of the Technology department as a Technology Support Specialist.
Job Description
Reporting to the Director of Technology, the Technical Support Specialist will provide technical support for the Church and the School. The primary responsibility is to respond to requests from students, faculty, staff, administrators, and church officials. Additionally, the Technical Support Specialist may participate and lead short-term and long-term projects. Strong customer service skills will be needed to succeed in this position.
Familiarity with, or willingness to learn remote learning technologies will be critical to success in this position.
Responsibilities
Provide Technical Support for Students, Faculty, Administration, and Church officials. This includes but is not limited to:
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Respond to service requests from tickets, emails, phone calls, and in-person requests.
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Document all requests.
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Installation of software and hardware in classroom settings.
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Troubleshoot hardware, software, and networking issues.
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Work with vendors to support software and hardware.
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Communicate any changes to IT team.
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Create materials for, and provide technical training for faculty, staff, administration, and church officials.
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Must be able to work evening and weekend events as required.
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Other duties as assigned.
Personal Requirements
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Excellent written and verbal communication skills.
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Good interpersonal skills for working effectively with teachers, administration, and students.
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Ability to learn new skills on the job as needed.
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Strong Analytical skills.
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Must be able to lift 50lbs.
Technical Requirements
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Knowledge of TCP/IP networking, including switching, routing, DHCP, and 802.11 wireless networks.
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Support desktop, laptop, and mobile devices
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Ability to troubleshoot issues in Windows 10, iOS, and ChromeOS.
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Familiarity with Academic Technology hardware including projectors, SMARTBoards, and other AV equipment.
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Troubleshoot MS Office, G-Suite, and other web-based applications.
Educational Requirements
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Associate degree or higher in Computer Science or a related field preferred.
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Industry-standard certifications preferred.
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2 Years of experience minimum supporting computer hardware, software and AV equipment.
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Equivalent training, education, and certifications may be substituted for experience.
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