IT Support Technician

Kirby School, a 6th grade through 12th grade independent school in Santa Cruz, CA, is seeking a part time Information Technology Support Technician.  This is a great opportunity for an individual with excellent experience and strong people skills to join a highly respected educational institution.  For more information about our academic program, mission, and philosophy, please visit:  kirby.org.

Position Summary

Reporting to the Director of Operations, the IT Support Technician is an integral part of the school’s operations.  Being reliable with a collaborative, professional work ethic is required. The ideal candidate will have experience and solid technical knowledge in the areas of IT security, network components, computer operating systems, protocols and standards.  Qualified individuals will be familiar with MacOS, Chromebooks, iPads and Windows client support issues.

As a member of the Kirby School community, the IT Support Technician should be a self-directed and highly motivated learner who is aware and up to date with technology trends and best practices.  Upon offer of employment, candidate will be required to complete a background check via LIVESCAN and submit current TB test results.

Key duties and responsibilities:

• Maintain the integrity, reliability, and security of all network components including servers, switches, Wi-Fi, peripherals, and school-wide database systems including Google App Suite, Windows Server 2016 and Blackbaud.

• Ensure technology policies, procedures, and processes in areas such as IT security, network access, purchasing, risk management, disaster recovery and planning processes are in place and receive regular review for currency and adequacy and are in compliance.

• Manage the Kirby IT Help Desk to ensure high-quality and timely technical support for all school constituents.  

• Negotiate and process all technology-related vendor agreements including software licensing, copier leasing, internet, telephone, and cable services; review submitted bids for compliance with stated requirements, and make vendor recommendations to the Director of Operations.

• Configure, deploy and manage Mac and PC desktops, laptops and tablets, including on boarding new devices and users.

• Support VOIP phone system

• Implement and maintain internal documentation related to technology, including warranty tracking, repair history and equipment backup logs.

• Support and troubleshoot technology in classrooms and offices including computer hardware, printers, audio/video equipment, and other devices. 

Skills and abilities:

• Ability to multi-task and work accurately under deadline pressure

• Ability to work both independently and in a team environment

• Ability to complete projects as assigned in a timely manner

• Highly organized with a detail-oriented approach to work

• Interpersonal communication skills with a good command of the English language, both written and spoken

• Ability to work flexible hours 

• Ability to occasionally lift up to 30 lbs

Expectations: 

• Possess the skills necessary to keep assigned areas in a clean and orderly condition 

• Able to take direction from immediate supervisors and the Director of Operations

• Able to complete assigned tasks in a timely and efficient manner with limited supervision

• Willing to participate in trainings and obtain certifications when required  

• Follow all applicable safety rules and help maintain a positive, safe work environment 

• Able to work in a cooperative way and interact in a positive manner with members of the Kirby School faculty, staff and administration, board, students, parents, and other community members 

• Demonstrates accuracy, integrity, trustworthiness and professionalism 

• Ability to consistently exhibit prompt, reliable and sustainable attendance 

• Have personal accountability for individual job performance and personal conduct 

• Will maintain a safe driving record in order to operate vehicles on school business 

Kirby’s commitment to diversity and inclusion is reflected in our hiring practices, we encourage all qualified candidates to apply.  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Kirby School will be based on merit, qualifications, and abilities.  Kirby School does not discriminate in employment opportunities or practices on the basis of age, race, religion, color, handicap, gender identity, physical condition, developmental disability, sexual orientation, national origin or any other characteristic protected by law.