Technology Specialist
Job Summary/Basic Function
The Technology Specialist will join a dynamic Technology User Services team in
providing excellent technology services to a diverse and multicultural population of
students, faculty, and staff of the University.
The Technology Specialist will provide support by phone, e-mail, and in-person; will open
and close service requests electronically; troubleshoot user technology accounts;
manage technology inventory; and train student Help Desk technology assistants. In
addition, he/she will install, maintain, and repair computer hardware and software and
other technologies in computer labs, classrooms, and faculty/staff offices. He/she will
provide classroom, computer lab, and audio/visual support.
Minimum Qualifications
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Associates Degree in Information Technology or related field
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1 – 2 years of experience in the installation and maintenance of end-user systems
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Strong organizational skills and attention to detail
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Excellent customer service skills, strong interpersonal skills, and the ability to build strong working relationships with a diverse audience of faculty, staff, and students.
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Experience supporting Microsoft Windows and Apple platforms
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Knowledge of techniques used in the installation, testing, and troubleshooting of Windows and Apple workstations, network printers, wired and wireless network connectivity, Microsoft Office, and similar business productivity software.
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Ability to multi-task and prioritize requests in a fast-paced working environment
Preferred Qualifications
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Three or more years of demonstrated hands-on IT experience
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Experience supporting Microsoft Office 365
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Knowledge of Windows Servers operating systems
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Knowledge of Microsoft Exchange account management
Physical Demands:
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Moving and installation of computer equipment up to 30 pounds.
Open Until Filled
Yes
Special Instructions to Applicants
An offer of employment is contingent upon the successful completion of a background screening.
Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.
Maryville University is committed to a policy of equal opportunity and prohibits discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.