Technology Services Specialist
The Technology Services Specialist reports to and works with the Director of Information Technology and the Director of Educational Technology as part of a team that provides technical support to the Saint John’s community.
The role of the Specialist is to provide Tier 1 support and referral for incoming requests via phone, walk-in, web forms, and e-mail. The Specialist is to assist in maintaining and repairing school-owned technology equipment and related systems, to oversee live streaming services, and to help end-users connect their personal devices to the school’s wireless network.
Responsibilities of this position include, but are not limited to, the following:
Maintenance and Repair
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Diagnose and resolve everyday technical problems with school-owned computer and multimedia equipment, software, and peripherals
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Troubleshoot wireless connectivity problems with devices under the bring-your-own-device (BYOD) and 1:1 programs
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Troubleshoot login issues with user accounts
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Install software and licenses on school-owned devices
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Perform preventative maintenance of computer labs, digital signage displays, projectors, printers, battery backup units, and other technology equipment according to established schedules and procedures
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Replace network cables, AV cables, power cords, keyboards, mice, wall plates, lamps, toner, staples, and other consumables in classrooms, offices, and workrooms
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Deliver and setup portable projectors and sound systems in classrooms and other gathering spaces, as needed
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Install access points for additional wireless coverage, as needed
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Contact school-approved vendors to arrange for outside repair of laptops, tablets, printers and other devices, as needed
Inventory
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Use the school’s help desk ticketing system to document all work completed, to inventory devices and equipment, and to research repeat technical issues
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Maintain spare laptops, tablets and portable projectors, and sign them out as loaner devices, as needed
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Maintain software installation repositories
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Record remaining life for projector lamps and filters
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Record remaining life for printer toner, staples, and waste containers
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Maintain a supply of network cables, HDMI and VGA cables, AV adapters, lamps, toner, staples, and other consumables
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Trace and label data jacks and network cabling
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Assign and affix asset labels to school-owned desktops, laptops, tablets, and other components
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Maintain the technology workshop, printer supply closet and wiring closets, in a neat and orderly fashion
Training
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Oversee the setup and proper operation of the school’s live streaming equipment and software
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Help teachers and students use various educational technology software and services
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Help teachers and students setup and implement various video conferencing equipment and software
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Train student videographers on how to record athletic events, and assist coaches with uploading recordings to Hudl
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Provide after-hours support by overseeing the setup and proper operation of technology and multimedia equipment at school-sponsored and rental events, as needed
Other
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Perform other technology-related functions as directed by the Directors of Information Technology and Educational Technology
Qualifications
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College degree in a technology or computer sciences field, or equivalent industry experience
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Ability to triage technology-related issues in a fast paced environment
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Ability to work on multiple projects simultaneously and with minimal supervision
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Ability to resolve software issues by downloading hotfixes and by altering system settings
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Ability to resolve equipment issues by installing replacement components and by performing physical repairs to cables and circuits
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Ability to work effectively with community members of all skill levels
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Excellent communication, organizational, and interpersonal skills
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Ability to work in a Windows, Mac, and Chrome environment
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Experience working in education preferred
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An understanding of the school’s history and mission
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Ability to lift and move items up to 50 lbs.
Employment Terms
- Twelve month per year position
How to Apply
Interested candidates should submit a cover letter of interest, resume, and a list of 3 employment references to employment@stjohnshigh.org.