IT Technician

Beaver Country Day School—an independent day school located just outside of Boston, serving grades 6-12—seeks a creative, innovative, and forward-thinking IT Technician. This is a full time, 12-month position that will report directly to the Director of Technology, and provides support and maintenance of Audio/Visual and Information Technology equipment. Hours may vary to accommodate special events, but may involve occasional weekend work, and some evening or early morning work depending on school events.

About Our School & Our People:

We are not your typical independent school. Education is not traditionally seen as forward-thinking. But that's not the case at Beaver. We welcome change and seek feedback to continuously improve. Our "Launch, Test, Refine" mindset promotes flexibility, risk-taking, open-mindedness, and innovation. Our business is providing a future-focused education rooted in real world context and experience and our clients are our students. 

The Beaver mindset and approach to teaching place our students at the center of learning experiences in all settings, curricular and co-curricular.

• Our students in grades 6-12 are interesting and passionate individuals, who, above all, are genuinely happy to be at Beaver. We provide students with opportunities to be co-creators of their learning, making it a deeper, more meaningful experience.  We are committed to providing an educational environment in tune with the real world and doing authentic work.  
• Our teachers and educational leaders are committed to—and excited about— expanding the nature of school, and igniting and fueling the passions of all our students.  
• Our mindset is to make excellent mistakes, launch/test/refine, and not be defined by binary thinking. Instead, we look to approach things from a both/and outlook: tradeoffs don’t have to be the answer and instead, that’s where creativity comes in. We are a community of creative thinkers and doers. 
• Our values include collaboration, partnership, and above all, creating a diverse, inclusive, and equitable environment for our community. This work is a priority and steadfast commitment. It is never “done”, and we will always make decisions with this at the core of who we are. For all Beaver students to feel a sense of belonging, it’s important that they see themselves reflected in the community, curriculum, and all our programming. Our goal every day is to create a school that is making an impact – for our students, and for education as a whole. We don’t take that work lightly, we need people that are relentlessly committed to it and excited to do this work—together. 

About the Position: Candidate requirements & responsibilities

IT Technician will:

• Provide technical support and training to students, faculty, and staff—including 1:1 initial equipment setup.
• Act as the first point of contact for error reporting and tech support.
• Provide event support for audiovisual and computer needs.
• Create, update, and monitor technical support tickets.
• Install and configure hardware and software with a focus on usability and security.
• Troubleshoot technology issues.
• Repair, drop off for repair, or replace damaged hardware.
• Help perform tests and evaluation of new software and hardware.
• Update inventory and other records as appropriate.
• Support the phone system.
• Assist with checking in/out and maintaining loaner equipment.
• Helps maintain the wired/wireless network.
• Help write end-user documentation.
• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines, manage multiple priorities and pivot when necessary.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and, at times stressful, environment.
• Able to support OS X, Windows, iOS, and WiFi networking.
• Enthusiastic about working in a school environment with both students (from grades 6-12) and teachers.

Additional things to know

• We take cleaning and building safety seriously, you can feel confident in an attentive and flexible model of work that prioritizes our community health at every step.
• Generous Benefits (Health, Dental and more) For more information visit our website 
• Breakfast and lunch provided, as well as coffee and snacks.
• Free parking, and close to the green line T