Assistant Director of Technology

The primary responsibilities include maintaining hardware, providing user support, and training, and assisting with project delivery. Hockaday is seeking an experienced professional to take on the role of the Assistant Director of Technology, who will work with the Director of Technology to lead a team of talented individuals in the advancement of IT infrastructure, endpoint device management, and desktop support.

The Assistant Director of Technology will support the management of day-to-day operations, including but not limited to managing physical and logical security for the network infrastructure and data. The position strives to maintain a high level of internal customer satisfaction and support by monitoring the help desk and maintaining an inventory to ensure the department provides and manages corrective, proactive, and preventative maintenance for all school-wide resources. The Assistant Director of Technology will work with the Director of Technology to provide leadership, direction, and guidance to staff and managing operational activities to achieve the department’s long and short-range goals and business objectives.

• Supports the Director of Technology to maintain network, help desk, hardware, and software services functioning at high levels

• Assists the Director of Technology in the design and implementation of infrastructure, software, and user device related projects

• Supports the management and growth of internal technology staff members

• Works with the technology team to troubleshoot and repair problems relating to network, computer, audiovisual, software, and other office and electronic equipment

• Collaboratively advances The Hockaday School mission by researching best practices, developing new procedures, and implementing accessible, practical, and purposeful technologies

• Provides leadership and support of the effective implementation of infrastructure and instructional technology

• Responds to requests for classroom resources including new hardware, software, and media, while also assisting with classroom specific support requests

• Collaborates with technology integration specialists to support technology related initiatives and implementation

• Assesses the effectiveness of, and leads efforts to improve, the school’s implementation of technology tools for instructional and operational purposes

• Establishes and evaluates technology policies, procedures, and processes in areas such as: end-user support, data management, and network access

• Manages the deployment of hardware, software, and systems

Qualifications and Experience:

• Bachelor’s degree

• Technology experience in an independent school setting or large enterprise scaled organization

• Advanced understanding and ability to use and troubleshoot networking equipment, technology hardware and end-user devices, including Microsoft Windows and Office products, basic office equipment, mechanical equipment, Enterprise Resource Programs, databases, etc.

• Experience or willingness to learn about MDM platforms, k-12 software services, and other management systems

• Well-developed interpersonal, written, and verbal communication skills, including the ability to communicate effectively with all constituents in a school environment, including students, co-workers, and parents to provide a high-level of customer satisfaction

• Adaptability, honesty, self-reliance, teamwork, dependability, flexibility, willingness to listen and learn, work ethic, determination, persistence, problem-solving skills, loyalty, and congeniality are essential

• Must successfully complete background screening and verification