IT Support Specialist II

About This Role:

We are seeking qualified applicants for an Information Technology Support Specialist II to provide computing technical support, purchase new equipment, and provide user assistance and training to faculty, staff, and students in three departments (Agronomy, Horticulture, and Plant Pathology) in the Throckmorton Complex.

Specific job duties include:

• Providing computer hardware, software, operating system, and other technical support to faculty, staff, and students. Includes setup, installation, maintenance, and troubleshooting for computers, printers, tablets, cellphones, and other related equipment for approximately 400 users in an Active Directory environment

• Setting up new staff members with a cellphone, computer, and email; and receive/document departing staff computer equipment

• Purchasing tasks, including consulting with users to assess their computing needs and requirements and providing them with recommendations and pricing. Upon receipt, inventory, configure, deliver, and install equipment and software

• Working with University IT support staff; submit tickets to the ‘Service Now’ IT support portal for software licenses, network cable drops, and other general IT requests

• Routine maintenance and upgrades for two student computer labs.

• Supervising and training hourly student support technicians

• Providing excellent customer service to a diverse clientele, including guidance, training, and resolution of support issues

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

What You’ll Need to Succeed:

Minimum Qualifications:

• High school diploma and 2 years of relevant experience providing computing and technical support to a diverse client base

Preferred Qualifications:

• BS in computer science or a related field or equivalency of 8 years of related experience.

• Experience installing statistical and research-related software such as SAS, MATLAB, and SPSS

• Experience with scripting languages such as Windows batch files, Bash, Powershell, Python, and Perl

• Experience using and supporting: Microsoft windows in an Active Directory environment, Microsoft office, MacOSX and Linux, mobile devices running iOS, Android, and Windows

• Previous supervision experience

• Effective interpersonal, customer service, and communication skills.

• Ability to communicate technical IT issues to a non-technical public.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by July 5, 2021

Anticipated Hiring Salary Range:

$39,000-43,000

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees.

Background Screening Statement :

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.