Systems Support Specialist

Bernard Zell Anshe Emet Day School is an independent Jewish day school for the 21st century where academic purpose, collaborative learning, and deep commitment to humanity develop engaged, confident learners and compassionate leaders for a stronger, more vibrant community and world. A pluralistic community day school, Bernard Zell welcomes students and families of varied religious beliefs and observance. The school combines Jewish learning and tradition with the best of innovative educational practices in a challenging and nurturing learning environment.

The Systems Support Specialist’s primary responsibility is assisting with the day-to-day operations of the technology department. They will support the school by providing first-level technology support and troubleshooting various systems, printers, and peripherals. The Systems Support Specialist will report to the Director of Technology.

Primary Job Responsibilities:

• Manage online help-desk ticketing system; escalate and assign tickets to other members of the IT department 
• Provide help-desk support for teachers, students, administrators and administrative staff
• Deploy, troubleshoot and maintain Apple computers and macOS software
• Deploy, troubleshoot and maintain Apple IOS devices and peripherals
• Deploy, troubleshoot and maintain Google Chromebooks
• Oversee the deployment and troubleshooting of audio/visual equipment including but not limited to projectors, interactive displays, and cameras
• Maintain and update the JAMF Pro Suite used to manage school-owned Apple devices
• Assist in implementing and educating users in best practices
• Build and maintain an inventory of hardware, software, equipment, supplies and
• including warranty and service records
• Install, troubleshoot, and maintain printers and copiers
• Order and maintain inventory of ink and toner
• Assist Network and Systems Administrator with server related tasks, including software updates, server installations, and regular maintenance
• Other duties to be assigned by Director of Technology

General Work Expectations:

• Punctual and reliable with regard to general attendance and work duties
• Detail-oriented, organized, and able to prioritize and multitask
• Professional in behavior, complying with all school policies and procedures
• Cooperative and collegial team member
• Effective written and verbal communication with all constituencies
• Problem-solving, creativity, ability to learn quickly and independently
• Empathy, patience, and a sense of humor

Required Qualifications & Skills:

• A minimum of 2 years experience in IT help-desk function
• Experience troubleshooting Mac OS X software environment
• Experience with Microsoft Server products and Linux based operating systems
• Excellent verbal and written communications skills
• Ability to be resourceful and work independently
• Ability to prioritize and handle multiple tasks successfully with strong attention to detail
• Familiarity or experience with JAMF products
• Familiarity with Unix Scripting

Preferred Qualifications:

• BS in CS, CIS, or related discipline or comparable years of work experience
• Experience troubleshooting Windows software
• Any other certifications (Cisco, Apple, Microsoft, A+, etc) are a plus
• Experience managing a Google Apps environment and creating Google Apps scripts
• Familiarity or experience with network infrastructure, including switches and access points

Work Conditions, Benefits, etc.

• General workday 7:30 AM to 4:30 PM, including 1-hour lunch/break time
• Work is performed on-site.
• Full-time employee benefits include employer-subsidized medical, dental, life and
• disability insurance, 403B retirement plan, parking or public transportation, daily lunch, and breakfast; as well as optional vision insurance
• Must be willing and capable of lifting boxes of up to 50 lbs.
• Sick, personal, and vacation days subject to length of tenure