Technology Coordinator

Brief Description: The Technology Coordinator will support the management of day-to-day operations, including but not limited to managing network security and infrastructure, vendor relationships, management and support of the many cloud-based SaaS platforms being used by the school including the Veracross student information system. The position strives to maintain a high level of internal customer satisfaction and support by monitoring the help desk and maintaining an inventory to ensure the department provides and manages corrective, proactive, and preventative maintenance for all school-wide resources. The Technology Coordinator will provide leadership, direction, and guidance to staff while managing operational activities to achieve the department’s and school’s long and short-range goals and educational/business objectives.

PRIMARY DUTIES AND RESPONSIBILITIES

• Maintains network, help desk, hardware, and software services functioning at high levels

• Manages and implements infrastructure, software, and user device related projects

• Works with the faculty and staff to troubleshoot and repair problems relating to network, computer, audiovisual, software, and other office and electronic equipment

• Provides audio/visual support to the community

• Collaboratively advances the school’s mission by researching best practices, developing new procedures, and implementing accessible, practical, and purposeful technologies

• Provides leadership and support of the effective implementation of new technology

• Responds to requests for classroom resources including new hardware, software, and media, while also assisting with classroom specific support requests

• Collaborates with technology integration specialist to support educational technology related initiatives and implementation

• Assesses the effectiveness of, and leads efforts to improve, the school’s implementation of technology tools for operational purposes

• Establishes and evaluates technology policies, procedures, and processes in areas such as: end-user support, data management, and network access

• Manages the deployment of hardware, software, and systems

• Oversee budget for technology capital and operating expenses

• Supervises the Technology Assistant

• Performs other duties as requested by the Director of Finance and Operations and/ or the Head of School

SUPERVISION 

Works under the general supervision of the Director of Finance and Operations and in collaboration with the Director of Facilities Management.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science or similar discipline or equivalent experience

• Three or more years of progressively more responsible experience in technology, or combination of education and experience commensurate with the requirements of this position

• Working knowledge and experience with school information management systems such as Blackbaud, Veracross, Ravenna, Magnus Health, Canvas, Office 365, Google

• Proficiency with MacOS, Windows, iOS, Android, Device Management systems like JAMF or Addigy

• Demonstrated understanding of information technology security principles and best practices

• Demonstrated ability to work cooperatively and collaboratively with school faculty, staff, administrators and members of the Board of Trustees

• Experience in operational and strategic planning as well as budget development

• Ability to effectively communicate ideas and information in written and oral format to administrative staff, professional colleagues, and members of the Board of Trustees