Technology Support Specialist

JOB SUMMARY
The Technology Integration Specialist will assist teachers to enhance learning through improved integration of technology. The primary focus of the Technology Integration Specialist is to enrich and support teaching and learning while strengthening the technology skills of students,
teachers and staff. The specialist will assist teachers in the classroom and help incorporate
technology in the curriculum.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as front-line technical support to faculty, staff, and students—400+ users, 3 sites.

• Manage maker space

• Respond to personnel requests for technical support: identify and research problems, document, track, and monitor the problem to ensure an accurate, timely and efficient resolution—escalate tickets and/or contact third party IT vendors as needed.

• Maintain hardware inventory and software deployment systems, computer imaging processes, as well as other processes, workflows, and standards as needed.

• Maintain IT onboarding/offboarding process, user accounts, and group policy.

• Provide network support and maintenance (switches, servers, virtual machines, wireless access points, etc.) in consultation with the Director of Technology. Lead the deployment of regular system patches, updates, and security fixes, and perform ongoing maintenance on desktop and infrastructure devices.

• Troubleshoot and update 3rd party and in-house applications to ensure optimal performance.

• Support Director of Technology with research, purchasing, and projects. Provide 1-on-1 and group training to users as needed.

• Create and maintain technology documentation and tutorials for the school community.

• Engage in regular professional development that supports the IT department.

• Provide A/V support for events during and after school hours.

• Other duties as assigned.

DESIRED EXPERTISE & EXPERIENCE

• Ability to display a high degree of initiative, energy, dedication, and innovation on a regular basis.

• At least one year of technical support experience that includes managing and troubleshooting hardware, software, storage, networks, and printers, ideally in an academic or school environment.

• An associate degree in a technology-related field.

• Strong organizational and time-management skills.

• Enjoys working as a member of a team.

• Communicates effectively with constituents who have varying degrees of comfort using

• technology.

• In-depth knowledge of and experience supporting OS X, Windows, iOS, and Chrome OS

• environments.

• Certifications associated with IT systems support and networking are desirable.

• Experience with current technologies used at Sequoyah School are desirable: Dell, Sonicwall, Secure Schools, Cisco/HP switches, Windows/OS X Server, MDM, Ubiquiti Unifi, G Suite and other school management systems.

• Requires reliable transportation to travel between sites.

• Must be able to lift and/or pull up to 20 pounds.

For more information about Sequoyah School, please see our website at www.sequoyahschool.org.

Sequoyah School has a rich history of diversity and seeks candidates to enhance that tradition. Sequoyah offers competitive salary and benefits. Sequoyah School is an equal opportunity employer and does not discriminate in any phase of employment. We consider applicants without regard to race, color, religion, gender, national origin,
sexual orientation, age, disability, marital status, or any other legally