Technology Support Specialist

Since 1800, when St. Madeleine Sophie Barat founded the Society of the Sacred Heart in France, Religious of the Society of the Sacred Heart and lay Sacred Heart educators have carried out her imperative of educational excellence. Today, the Network of Sacred Heart schools is an association of 25 Catholic schools across the United States and Canada, and nearly 150 schools internationally. Independent yet united in spirit and purpose, the international community of Schools of the Sacred Heart believes in educating the whole child, and preparing her to live fully and wisely. At the core of the Sacred Heart education the Goals and Criteria are the principles that express the intentions and hopes of our 200-year tradition.

Carrollton's culture and identity are bound inextricably to the vision set forth in the Goals and Criteria of Sacred Heart Schools. These values form the moral compass that influence the choices made within our community. Learning to draw upon these values during their school days, Carrollton graduates become women of conviction, courage and confidence.

The technology department at Carrollton School of the Sacred Heart is committed to empowering faculty and students to leverage emerging technologies to enhance the learning experience. The department’s responsibilities include but are not limited to network administration, hardware/software support, audio visual direction, technology integration and registrar/systems software management. Under the leadership of the Director of Technology, the department operates out of two locations- supporting all five learning communities as well as the operational side of school. The Technology Support Specialist provides Tier2 Technical Support with in-depth technical knowledge and solutions for both hardware and software infrastructure. This position will support the entire school and will make regular on-site visits as part of a full-time employment position.

Essential Duties and Responsibilities:

The duties and responsibilities of this position include, but are not limited to, the following:

• A commitment to the Goals and Criteria of Sacred Heart network schools as articulated in the school mission

• Develop and maintain images for school-owned workstations, including laptop, netbook, desktop and server hardware

• Physically install and maintain school workstations, printers, and peripherals, including Access Points and their related software

• Configure, Deploy and Administer traditional client-server software applications (instructional and administrative), being conscious of software requirements, license restrictions, and end-user needs

• Configure, Deploy, and Administer cloud-based solutions

• Configure, Deploy, and Administer new and emerging technologies

• Work jointly with other members of the technical staff to maintain optimal network performance and security, protecting the network by actively managing anti-virus solutions, firewalls, and content filters.  

• Work to jointly manage and maintain all district wiring closets, including labeling, cable management, and switch deployment

• Practice mindful attention to detail and time utilization with a focus on end-users’ needs, demonstrating strong organizational skills, project management, and an understanding of a K-12 educational environment

• Maintain personal and professional technology skills and knowledge base, keeping current with industry trends

• Provide training and coaching support to end-users as needed • Provide training and coaching support to students and interns

• Offer insight and direction to people’s use of technology as it relates to the School’s Information Literacy and Technology Plan

• Coordinate, cooperate and operate in coordination with other members of the technology department

• Participate in staff meetings, liturgies, retreats, and special events such as, but not limited to, admissions showcases, events with community partners, etc. as needed

• Perform all other responsibilities as assigned

Qualifications:

• Strong oral and written communication skills, including documentation of planning, design and implementation of network solutions

• Must be professional, collaborative, courteous and have a strong customer service orientation

• Ability to work with students and all levels of staff and faculty

• Detail oriented; good follow-up skills

• Ability to manage multiple priorities simultaneously; ability to manage the demands of multiple stakeholders

• Ability to anticipate issues and develop proactive responses; strong troubleshooting skills