Audio Visual/IT Technician

The Buckley School, Los Angeles’ oldest K-12 co-educational learning institution, has an opening for an Audio Visual/IT Technician. This position will serve as sound technician as that term is commonly understood in the theatre industry, for all productions, academic sound related classes and programs produced in The Center for Community and the Arts. This individual is additionally responsible for the day-to-day operation management of all aspects of the school’s audio visual systems for meeting and conference rooms and classrooms including computer, peripheral, and mobile device level 1 support.

ESSENTIAL FUNCTIONS

• Manage audio volume and sound quality at performances, concerts, rehearsals, meetings and conferences, including setup and take down of equipment, sound checks, and mixing and editing music, voices and sound effects

• Responsible for hands on installation, monitoring, and testing of audio visual products to business requirements/specifications

• Provide support for the setup and breakdown of all onsite and offsite meetings and ensure all presentation spaces are presentable for use

• Provide Tier I technical support for all faculty, staff, and lab computers, tablets, peripherals, mobile devices, phones, and software

• Train school faculty and staff on application/system administration functions

• Develop and maintain application/system documentation

• Other duties and backup support as requested

RESPONSIBILITIES AND DUTIES
Audio Visual Support

• Must be amenable to a fluctuating work schedule; some weekend and evening work required

• Meet with Directors to determine the desired sound for a performance; attend dress rehearsals as required

• Responsible for installation, troubleshooting, inventory, technical documentation, hardware life-cycles, software updates, redundancy plans, and quality assurance testing of all audio visual equipment; including flat panels, video projection systems, speakers & microphones, cabling, fiber optics, digital media (DM) switches, processors, transmitters/receivers, racking and mounting AV devices, and control system unit loading, which includes Crestron application

• Provide second line audio visual support and escalation, and work with vendors to resolve any advanced AV issues

• Display strong project management skills and ability to meet deadlines with little to no supervision on audio visual projects and performances

• Be responsible for communicating all system performance degradations to Helpdesk Manager.

• Provide audio visual training to end users as requested or needed

• Provide support for the setup and breakdown of all onsite and offsite meetings; including onsite support during these events

• Provide technical support for digital signage system

• Provide support tasks for classroom and lab technology equipment

• Receive and respond to incoming calls, work orders, instant messages and/or e-mails regarding end user problems

• Maintain and monitor service desk system to record, update, escalate, and close trouble tickets in a timely manner

• Prepare and maintain system documentation

IT Support

• Perform onsite analysis, diagnosis, and resolution of desktop problems for faculty, staff, and labs, and recommend and implement corrective solutions, including offsite repair for remote users as needed

• Install, configure, test, maintain, monitor, and troubleshoot faculty, staff, and lab workstations, tablets, peripherals and related hardware and software in order to deliver required desktop service levels

• Install, upgrade, support and troubleshoot Windows 10 and Mac OS and any other authorized desktop applications

• Collaborate with system/network administrator(s) to ensure efficient operation of the company’s desktop computing environment

• Work with vendor support contacts to resolve technical issues within the desktop environment

• Provide other technical services as necessary for the successful completion of projects

• Maintain adequate knowledge of operating systems and application software used to provide a very high level of support

• Perform onsite analysis, diagnosis, and resolution of network connectivity problems for approved student devices and recommend and implement corrective solutions as needed

• Additional responsibilities and duties as may be assigned as required

EDUCATION AND/OR EXPERIENCE

• Professional theatre experience

• Bachelor's degree or two to four years related experience and/or training; or equivalent combination of education and experience

• Experience testing and troubleshooting flat panels, video projection systems, speakers & microphones, cabling, fiber optics, racking and mounting AV devices

• Experience with troubleshooting (not programming) Crestron audio visual control systems is preferred

SKILLS AND KNOWLEDGE

• Knowledge of sound control systems (digital and analog) and acoustics

• Knowledge of sound equipment and supplies--mixers, amps, speakers, patching, wireless microphones, EQ's, microphone knowledge, cable knowledge

• Ability to read sound designer’s plots and plans

• Ability to manage inventory, identify, and coordinate equipment refreshes as needed

• Knowledge of theatre safety procedures and policies

• Knowledge of operating cameras and video equipment

• Knowledge of lighting equipment

• Knowledge of computer, peripheral and mobile device support, including video conferencing equipment (Vaddio, Extron, Zoom, etc.)

• Demonstrated ability to work collaboratively with diverse populations, including students, parents, and faculty

• Good organizational skills- paperwork, patching, computer work, notes, remembering details

PHYSICAL DEMANDS
Ability to climb and work on ladders, airlifts, and catwalks. Sitting at a desk and working on a computer for up to 2 hours at a time and throughout the day.
Walking up to ¼ of a mile including a slope of up to 20°. Lifting up to 20 pounds. Standing for up to 30 minutes. Bending at the waist or knees, stooping. Driving a golf cart.

WORK ENVIRONMENT
Predominantly an indoor office environment. Some duties will require being outdoors for an hour or more.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.