Information Technology Technician

Basic Function:
Under the direction of the Dean, Information Technology and Institutional Research or appropriate Supervisor, provide technical and educational technology support for hardware and software to users; set-up, install and troubleshoot media and computer systems, and provide first level helpdesk support.

Representative Duties:
Essential Functions

1. Setup, configure, deliver, maintain, and troubleshoot media equipment, computer systems, and peripheral devices. Install operating systems and other district supported software. Perform scheduled maintenance of technology and media equipment.

2. Provide technical assistance for helpdesk inquiries and district supported software; perform first level troubleshooting over telephone, in person; replace or repair broken equipment.

3. Process helpdesk request following standard procedures, log all help desk interactions, prioritize helpdesk requests according to urgency and department procedures, and prepare activity reports. Refer more technical and complex problems to other information systems and technology staff for resolution.

4. Assist in performing audio/video recording, editing and duplicating.

5. Track and maintain hardware inventory, information, and software licenses.

6. Assist with web and portal updates.

7. Assist with setting up and monitoring nightly backups.

8. Perform a variety of clerical duties in support of Information Technology. Gather data and prepare reports.

Other Functions

1. Research, evaluate and test new hardware and software; identify potential conflict with existing systems and contact hardware and software technical support if needed for technical issues.

2. Assist with updating technology training materials as needed.

3. Stay current with recent technology, changes, and updates.12. Perform related duties as assigned.

Minimum Qualifications:
Any combination equivalent toAssociate of Art in computer science, information systems or related area and two (2) years of experience working with the installation, configuration and maintenance of computers, media and related technology.

Preferred Qualifications:
Knowledge of:
Hardware and software installation, configuration; collection of information and storing of data; audio-visual systems operations and maintenance; maintaining and upgrading systems; troubleshooting and assisting users; data entry; record-keeping techniques; interpersonal skills using tact, courtesy.

Ability to:
Install, configure, and test hardware and software; learn and apply new technologies; operate a variety of equipment, including media, audio/video, and computers hardware; communicate effectively both orally and in writing to exchange information; establish and maintain cooperative and effective working relationships with others; demonstrate a sensitivity to and relate to persons with diverse socio-economic, cultural, ethnic, gender, ability, and sexual orientation backgrounds; understand and follow oral and written instructions; sit for extended periods of time; lift up to 25 pounds.

Physical Demands:
Working Conditions: Working ConditionsEnvironment Office environment.
Full Time/Part Time: Full Time
Weekly Working Hours: 40
Work Schedule & Hours: Monday, Tuesday, Wednesday, Thursday, Friday - 8 am to 5 pm
Salary Schedule Range: Classified Salary Schedule, Range 12
Specific Departmental Needs:
Posting Number: 21-087
Number of Vacancies:
Desired Start Date:
Interview Date: 10/25/2021
Posting Open Date: 09/14/2021
Posting Close Date: 10/5/2021
Open Until Filled: Yes
Special Instructions to Applicants:
REQUIRED REFERENCES: Professional References must include at least three supervisors and two colleagues. Please include name, title, relationship and current phone numbers. Letters of reference and personal references will not be accepted in lieu of the required professional references.

REQUIRED DOCUMENTS:

• Resume: Must include length of employment (month/year start & end dates) for each employer.

• Cover Letter: Please address how you meet the minimum requirements for this position and any special qualifications you possess.

• College Transcripts: For consideration of college coursework, transcripts must be attached. Diplomas will not be accepted in lieu of transcripts.