Assistant Director of Technology

Birchwood School of Hawken seeks a full-time, Assistant Director of Technology (ADT) for its Birchwood Campus. The ADT dual reports to Birchwood’s Head of School as well as Hawken’s Chief Technology Officer and will be part of a collaborative team that includes librarians, instructional technologists, and technology support personnel across Hawken’s four campuses. The ADT will proactively and responsively serve approximately 250 students in a PS-8 setting as well as 50 faculty and staff members at our Birchwood Campus on Cleveland’s west side.   

We are looking for a highly service-oriented, enthusiastic, and dependable team member who will work both proactively and responsively to serve our vibrant community of students, educators, parents, staff and administrators. 

ESSENTIAL SKILLS

• General technology support

  • Timely break/fix and helpdesk support by diagnosing hardware/software faults and solving technical problems either face-to-face or remotely.

• Systems support

  • Admissions software/database, SNAP medical information system, building security and access systems, records and electronic forms systems, etc.

• Management of this site’s Google domain, which is the primary platform for productivity and educational technology for this division, including user account creation and deletion.

• Management of a small Microsoft domain, which is used secondarily.

• Device setup, management and repair, including, but not limited to:

  • Laptops, Chromebooks, smartphones, printers, projectors, interactive boards, A/V equipment,

• Liaising with outside contractors for various purposes.

• Oversight of Technology Leadership students.

• Basic departmental business support, including: purchasing, asset inventory management, policy register, software licensing, and client satisfaction management.

• Event setups and support, including projectors, screens, sound, video, and computers. Sometimes events are virtual and involve video conferencing and webinar technologies.

• Minor and occasional network equipment setup and support

  • WAPS, switches, routers, wiring.

• Other duties as needed or assigned.

QUALIFICATIONS 

• High level of proficiency working with Chromebooks and Windows computers and in a networked environment

• Working knowledge of Google Suite, Office 365, Microsoft Teams, common video-conferencing programs such as Zoom and Meet, and cloud-based storage platforms.

• Proficiency troubleshooting network file-sharing and printing issues, classroom technologies, and common software applications in schools.

• Proficiency with basic presentation technologies.

• Ability to use appropriate tools to remove parts of a computer and make minor repairs when practical or required.

• The skills to become certified to repair computers per manufacturers’ requirements.

• An aptitude for technology support, a willingness to learn, a positive attitude, and a calm presence of mind when constituents may be under stress.

• A high degree of discretion and initiative, exhibiting superb interpersonal skills when interfacing with all levels of school constituents.

• Efficiency, organization, adaptability, and a sense of humor.  

• Qualified candidates should possess a bachelor’s degree or equivalent combination of education, skills and/or certifications. 

• A+ certification within 120 days of hire.

• Ability to take direction, complete tasks without supervision, and work in team environments.

• Ability to lift and carry, push/ pull items up to a maximum of 50 lbs.

• Ability to complete work in a timely manner while triaging and prioritizing.

• Ability to work through complex challenges, engaging others on the team or OEM support as needed.

 THE SCHOOL

Founded on the ideal that “the better self shall prevail and each generation introduce its successor to a higher plane of life,” Hawken School is a coeducational independent day school with 1,550 students from toddler through grade 12. Our four campuses are located within 25 minutes of downtown Cleveland, with  two campuses in the eastern suburbs of Cleveland, a campus on Cleveland’s west side, and a campus in University Circle, home to the Mastery School of Hawken and also our school-wide center for experiential and service learning . A nationally recognized leader in innovative programming, Hawken prepares students to meet the challenges of tomorrow's world.

Cleveland: Birchwood School of Hawken (Preschool – Grade 8)

In October 2016, Birchwood School merged with Hawken to become Birchwood School of Hawken. Serving students from preschool through grade 8, the school was founded in 1984 by a small group of Cleveland parents and educators who aimed to give their own children an unparalleled education. The school has since become an award-winning institution that remains true to its founding mission: to equip children to lead a life of becoming – growing, thriving, and flourishing – through the development of intellect and character. Birchwood functions outside of the traditional grade-level approach to programming, allowing students to engage in academic work that maximizes their cognitive abilities.

To learn more about Hawken’s culture and community, visit www.hawken.edu