Help Desk Technician

Wildwood School seeks an organized and dedicated K-12, IT help desk technician. It is an exciting opportunity to offer personal knowledge, skills, and experience to a progressive learning community. The Help Desk Technician is responsible for supporting users with a range of skills and troubleshooting various systems, databases, hardware, and software. This position also offers the opportunity to collaborate with our network administrator and specialized contractors on network related projects.

PRIMARY DUTIES AND RESPONSIBILITIES

• Participate in the distribution, deployment, and management of end-user machines and their respective images, including Windows clients, Apple clients, iOS tablets, Hexnode MDM, Blackbaud, and Configurator

• Interface with various systems to ensure user access and connectivity to associated web services, file servers and email accounts, printing, and access

• Assist in maintaining and organizing department records and asset records

• Support AV setup and support needs for key school events and board meetings

• Coordinate and manage e-waste collection across both campuses

• Provide tier 1- support for help desk services in a timely fashion

• Collaborate with other members of the technology team to support the successful delivery of technology services throughout the school

• Provide customers with outstanding customer service

• Configure and program all phones including Polycom conference units

• General working knowledge of Mitel VOIP system

• Maintain printer and toner supplies throughout both campuses

• Handle department deliveries and shipments

• Other duties as assigned by the Director of Technology

SECONDARY DUTIES AND RESPONSIBILITIES

• Ensure workstations have a computer, monitor, keyboard, mouse, phone and any additional specialized equipment as needed

• Monitor and program printers and copiers via web console

• Order equipment and office supplies as requested

• Meet with equipment technicians that come onsite; escort them throughout campus and see them out

• Provide support as needed

QUALIFICATIONS

• Minimum of 3 years relevant work experience in technology, preferably in an educational setting

• Bachelor’s degree in Computer Science / Engineering / IT Systems field preferred

• Computer Science certifications are a plus

NECESSARY QUALITIES

• A tech enthusiast who stays current on both new technologies and improvements to existing ones

• Someone who values honesty and integrity.

• A team player who will support the tech projects initiated by other colleagues

• A dedicated employee who prefers an early work start time

• Excellent knowledge of Windows and Mac OSX client environments.

• Effective communicator, organizer and consistent with maintaining documentation

• Excellent attendance and punctuality

PHYSICAL DEMANDS

• Must be able to travel between both upper and lower campuses

• Must be able to lift 40-50 lbs comfortably

• Must be able to operate a computer and other related hardware 90% of the workday.

EMPLOYMENT:

This full-time position is year-round. Salary depends on experience. Benefits offered include, medical, dental, and vision.