Senior IT Specialist

Maret School is seeking a skilled Senior IT Specialist to join our Technology Department. The Senior IT Specialist reports to the Director of Information Services and Technology and will join a team that includes a Technology Support Specialist and works closely with the Academic Technology Department. This role serves as technical support expert to faculty and students. and is responsible for all administrative and academic technology systems school-wide. The ideal candidate will be highly organized, collaborative, hard-working, and a creative problem-solver. Professionalism, maturity, patience, collegiality and the ability to manage unpredictability are vital in this role. The Senior IT Specialist areas of responsibility include:

END USER SUPPORT

• Manage end user support and the helpdesk
• Respond to requests for all levels of technical support: identify and research problems, document, track, and monitor the issue to ensure an accurate, timely and efficient resolution—escalate issues to third party IT vendors as needed
• Provide 1-on-1 and group training to users on new technology initiatives as needed

DEVICE, SOFTWARE, AND NETWORK MANAGEMENT

• Manage and support computers and operating systems including, but not limited, to macOS, Windows, iOS, and ChromeOS
• Maintain computer hardware, application software, printers/copiers, and peripherals in classrooms, libraries, computer labs and administrative offices
• Support administrative and academic SaaS platforms/apps/tools – Google, Office 365, Zoom, JAMF MDM, amongst others
• Provide network support and maintenance in consultation with our managed services provider – servers, connections, switches, servers, and wireless

WORKFLOW MANAGEMENT

• Collaborate with the Director of Information Services and Technology to research and implement technology initiatives as appropriate
• Work closely with, and provide support to, the Director of Academic Technology
• Analyze existing procedures and develop improvements for optimum use of technologies
• Maintain the IT processes – user onboarding and offboarding for example
• Develop and maintain internal documentation for key systems, processes and services as well as documentation of processes, workflows, and standards as needed
• Other duties as assigned

MAINTENANCE, INVENTORY, AND DOCUMENTATION

• Execute IT maintenance schedule, including backup plan, and other housekeeping items

• Maintain an inventory of the school’s hardware and software
• Create and maintain technology documentation and tutorials for the school community
• Respond to after-hour emergencies; support the mitigation and resolution processes

DESIRED EXPERTISE & EXPERIENCE

• Experience supporting macOS, Windows, iOS, and ChromeOS clients
• Certifications associated with IT systems support and networking
• Ability to troubleshoot network systems problems - Palo Alto Firewall, HP Switches, Aruba APs
• Knowledge of audio/visual systems
• Ability to install and maintain network cables and equipment (switches, routers, etc.)
• A bachelor’s degree in a technology-related field
• A minimum of 5 years of work experience in a relevant field

A successful candidate will have the following qualities:

• A desire to support faculty and staff in the use of technology
• Self-motivated
• Commitment to professional development of self and others
• Strong organizational and time-management skills
• Ability to analyze situations accurately and adopt an effective course of action
• Professional, cooperative, and courteous manner
• Effective communicator with constituents who have varying degrees of comfort using technology

Physical Requirements

• Ability to effectively read, write and otherwise communicate in English
• Capable of bending, stretching, reaching, lifting and/or standing for extended periods and the ability to carry, lift or drag heavy items (up to 50 pounds)

To learn more about our community, please visit maret.org. Our historic campus is in the heart of Washington, D.C. and offers a unique setting, where students and faculty alike demonstrate a sense of energy, imagination, and entrepreneurial spirit. At Maret, everyone seeks a broader perspective – an expanded understanding of each other, our community, and the larger world. Equity and inclusion are at the heart of all we do. Maret School stands firmly behind the principle that the admission of students, the employment of faculty, the operation of programs, and the governance of the School be open to all who are qualified regardless of race, creed, color, national origin, ethnic origin, or sexual orientation. We believe that this principle is both firmly grounded in the spirit of American democracy and in keeping with the civil responsibilities of an independent school.

Every Maret employee must abide by our Code of Conduct.