IT Support Technician

Responsibilities include: 

• Support employee, student and at times parents use of technology in a fast-paced academic environment
• Respond to tech support tickets, telephone calls, email, and in person requests for technical support
• Troubleshoot basic networking issues
• Support and troubleshoot Audio/Video equipment
• Assist in maintaining VoIP phone system
• Responsible for data backup of servers
• Effective account management for onboarding/offboarding constituents
• Create/upkeep school wide computer desktop/laptop images
• Track Computer Hardware Assets
• Support networked copiers and printers and track toners/supplies
• Support SIS - Senior Systems
• Work with the IT Manager and Program Team to publish report cards and migrate student data each school year
• Lift and move equipment and supplies, up to 50 pounds
• Special projects as needed

Qualifications Include:

• Bachelor's degree in a technology related discipline
• 3 -5 years of experience supporting technology – preferably in a K-8 school
• Strong Audio/Visual support skills
• Experience in Windows, iOS, Chrome OS, Android OS, Active Directory, Networking, Senior Systems
• Experience in G Suite cloud computing, productivity and collaboration tools and Chromebook management preferred
• Excellent organizational, interpersonal, communication, and customer service skills
• Flexible and responsive
• Analytical, detail oriented, and a strong problem solver
• Ability to communicate in a friendly, professional, and timely manner with students, faculty, staff and parents
• Demonstrated commitment to, and experience with, diversity, equity, and/or inclusion work.
• Ability to work occasional evenings and/or weekends