Technology Support Specialist

The Cathedral School seeks a dedicated and passionate Technology Support Specialist to join the Technology Department. The Technology Support Specialist works closely with the Director of Technology to maintain the integrity of all computers, devices, associated software, and infrastructure in direct support of all users. The position requires an individual with a proactive approach to problem-solving and the capacity to work both independently and as a team member. Outstanding interpersonal skills, service-oriented, positive attitude, attention to detail, and commitment to excellence are essential for this role.  In support of Cathedral’s mission, the Technology Support Specialist will demonstrate a commitment to diversity, equity, and inclusion in the access and use of technology for all students, teachers, and staff. 

Responsibilities: include, but are not limited to, the following:

• Provide timely Level 1 & 2 technical support for the entire school community, managing daily tickets, including setting prioritization, follow-up, and follow-through. Escalate unresolved issues to the Director of Technology as needed  
• Ensure all requests are logged into the system and maintain proper documentation and support notes to build a resolution knowledge base effectively
• Troubleshoot and resolve all hardware/software issues to ensure end-user satisfaction
• Troubleshoot and fix common problems with printers and copiers, such as paper jams or toner replacements
• Assist with hardware provisioning, deployment, and maintenance using MDM system
• User account management and access in Google, MS Active Directory, Adobe, and other systems
• Maintain and proactively monitor infrastructure,  servers, wireless network & on-site/off-site backups
• Support employee and student onboarding and offboarding, including technology orientations
• Assist with A/V setups and support during special events, assemblies, and Faculty/Committee meetings. It may require evening and weekend support

Bachelor’s Degree in Information Technology, related field, or equivalent job experience

3+ years of Computer/ Help Desk support experience in an education environment is preferred but not necessary

A+, Network+, or Security+ certifications are a plus but not required
Apple Certifications are a plus but not required
JAMF Certification is a plus but not required

Google Workspace for Education experience necessary

Working knowledge of computer networks, the internet, and troubleshooting connectivity problems is required

Extensive knowledge in the analysis and troubleshooting of Apple Computer devices, both hardware and software, is required

Knowledge of JAMF end-point management system or similar MDF necessary

Cisco/Meraki experience necessary

Working knowledge of Active Directory and Windows server

Fluency and comfort with Adobe Creative Cloud, Apple iWork Suite, iMovie, and Microsoft Office Suite

Able to handle sensitive and confidential material with integrity

Extraordinary attention to detail

Excellent attendance and punctuality

Ability to collaborate effectively with a broad range of people in various capacities and situations with attention to diversity, equity, and inclusion

Strong organizational skills and ability to plan, implement, evaluate, and follow through on tasks and projects

Ability to work independently and handle multiple priorities with a high level of organizational skill

Willingness and ability to learn new applications, tools, resources, and technology