Technology Support Specialist

Sacred Heart Greenwich provides an empowering learning environment for girls and young women from kindergarten through twelfth grade to prepare them to become confident, intelligent and compassionate global leaders. The school offers a coed program for young children at the Barat Center for Early Childhood Education. Our students carry on the Sacred Heart tradition of academic excellence and development of the mind, body, and spirit on our beautiful 110-acre campus in Greenwich, Connecticut. 

Position: Technology Support Specialist
Reports to: Network Administrator
FLSA Status: Exempt

Job Summary 

We are currently seeking a Full-Time Technical Support Specialist/Media Specialist to provide support to students, faculty and staff in a fast-paced educational environment with a 1:1 laptop program grades 5-12. This year-round position, including summer, will support the successful operation of the School’s technology program. This individual will be the first point of contact for all IT questions, including any application or hardware support questions or issues. They will analyze and diagnose issues and offer a prompt response and resolution working closely with outside vendors to facilitate repairs. The Technical Support Specialist must deliver outstanding customer service in a timely and efficient manner and have the ability to work a flexible schedule to support evening events.

Essential Functions

• Strong understanding of jamf PRO and managing Apple macOS and iOS systems
• Proven experience troubleshooting and Fully resolving all technical issues by identifying and implementing solutions with the help of high-level support
• Managing day-to-day operations of the help-desk, managing the ticketing system and providing technical assistance and support for all technology users. This involves creating and maintaining logs of issues and prioritizing and communicating resolution with users.  Excellent communication skills, both written and verbal.  
• Providing step-by-step end-user training as needed for hardware/software. This may involve writing "how-to" documentation and videos
• Assist with monitoring and maintaining the school's computer systems and networks
• Responsible for tech setups for meetings and special events which often happen in the evenings.  Requires providing occasional tech support on weekends/evenings
• An understanding or willingness to learn the use of soundboards and lighting for audio-video presentations and events is also important.

Qualifications

• Three  or more years of experience supporting multiple users in Mac and Windows environments including applications and hardware
• College or technical degree in the technology field or a high demonstrable technical aptitude and substantial professional experience that provides equivalent knowledge, skills, and abilities
• On-going professional development to ensure that you remain knowledgeable of relevant technology that would benefit the efficient help-desk and tech support operations.
• Demonstrated hands-on experience in current technologies including state-of-the-art hardware and software capabilities
• Preferred technical experience:
  • Strong understanding  Jamf Casper Suite
  • macOS and Windows 10 and 11 troubleshooting and support
  • Knowledge of wired and wireless networking basics
  • G Suite administration
  • Microsoft Office/Google Workspace for Education
  • Ticket management
  • Asset tracking

AV: soundboards, projectors, SmartBoards, wireless microphones, live streaming technology

As members of the international network of Sacred Heart schools, we are committed to attracting and retaining staff who demonstrate an active faith, practice a deep respect for intellectual values, promote social awareness, build community, and value personal growth and responsibility. Sacred Heart Greenwich is an Equal Opportunity Employer and welcomes candidates who will enhance the diversity of our community.