Information Technology Support Specialist

Join the Lycée Rochambeau’s Team, where you will contribute to the growth and success of School. You will find here a challenging and gratifying work environment, conducive to the development and fulfillment of your professional objectives. Our community is diverse and reflects the international environment of the Washington DC area.

The Lycee Rochambeau French International School of Washington (PreK to 12) is a private, non-for-profit organization with the mission to provide its students with the best of both the French and American educational systems. The school’s education is based on the French curriculum and is recognized worldwide.

JOB SUMMARY

Provide end user hardware and software installation, troubleshooting, and support services to a population of approximately 1000 (including Faculty, Students, and Staff) in reference to their needs associated with iPad and Mac software and hardware; Windows and Mac operating systems; Microsoft Office Suite; Google Applications; Network and Connectivity; Projectors; Printers, Smart Boards, etc.

RESPONSIBILITIES

To perform this job successfully, the selected individual must be able to perform each of these responsibilities:

· Respond to helpdesk inquiries to resolve end user requests related to, but not limited to, issues relating to the above job summary:

o Installation, troubleshooting, repair, replacement, and support of all hardware and software for all end users

· Troubleshoot iPad issues including working with Apple Management System to deploy Applications for students, etc.

· Prepare and image computers (desktops laptops, iPads, etc.) for distribution at the beginning of each school year.

· Research and stay abreast of technical, hardware, and software issues to identify trends for early detection and repair.

QUALIFICATIONS

Possess 1-2 years of relevant, hands-on technical experience with the above listed responsibilities, and:

· Bachelor’s degree, preferably in a technical discipline

· Work experience within a helpdesk environment

· Knowledge and experience working with Windows and Mac Operating Systems

· General computer networking knowledge and familiarity

· Ability to adapt to and learn new technologies

· Excellent user and technical skills with Microsoft Office Suite and Google Applications

· Excellent verbal and written communication skills

· English language proficiency required

· French language proficiency helpful

TO APPLY

· Please click on the following link, or copy and paste into your browser: https://home.eease.adp.com/recruit/?id=3045151

· Please submit a cover letter and resume outlining your skills and experience. Your cover letter should explain why you would be an excellent IT Support Specialist at The French International School.

Compensation is competitive and commensurate with experience. The French International School offers a full benefits program and opportunities for professional growth.

The French International School is an equal opportunity employer.