IT Help Desk Technician

Job Position Title: IT Help Desk Technician

Reports to: IT Manager

Start Date: August 6, 2024

Status: Full time, Permanent

Duties and Responsibilities

• Able to communicate and develop relationships with faculty, staff and students
• Always maintain a high degree of professionalism, courteousness, and friendliness.

• Knowledgeable about technology, resourceful, pro-active and organized
• Able to manage multiple tasks under tight timeframes, and be a self-starter who is able to work both independently and function well within a team
• Help Desk duties:
• Resolve IT issues, such as password reset, software questions, internet connectivity, etc.
• Provide support and problem resolution via telephone, e-mail, and other vehicles of communication.
• Diagnose and resolve minor network issues (e.g. LAN access).
• Recognize and escalate deeper and more complex issues to Network Administrator and/or Coordinator of Educational Technology.
• Set up of laptops, printers and other devices for various employees
• Duties in Events involving Audio-Visual:
• Attend student, faculty and staff events where AV needs may need support
• Assist with set up of equipment for assemblies, plays, performances, etc.

Teamwork/Support

• Be an effective resource and flexible in adjusting to changing work priorities.
• Participate fully as a member of a team and contribute to a positive work environment.
• Support the team by continuously developing knowledge in own area.

Qualifications/Skills/Experience

• High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.
• Experience with Office 365, Microsoft Windows, Mac OS, iOS, Google Workspace
• Able to quickly analyze issues and determine best course of action using available resources.
• Excellent written, oral, and telephone communication skills.
• Able to communicate in user-friendly language.
• Knowledge of computer workstation setup.
• Exceptional multi-tasking abilities and prioritization skills.
• Strong customer service mindset.
• Team player able to work under pressure.
• Direct work experience in an IT Tech support capacity would be considered an asset.

Other duties as assigned.

Meadowridge School provides a fun, engaging, supportive, inclusive place to work and the opportunity to learn and grow with an exceptional community of professionals.  We offer a comprehensive total compensation package which includes:

• Extended Health and Dental
• A matching RRSP Program
• Employee and Family Assistance Program
• Wellness Program including an annual allowance
• Access to the school's fitness centre and gym
• Acres of forest and trails to explore in
• Social events and staff lunches 
• Extensive professional development opportunities