IT Systems Support Specialist

The Systems Support Specialist's primary responsibility is assisting with the technology department's day-to-day operations. They will support the school by providing first-level technology support and troubleshooting various systems, printers, and peripherals. 

Primary Job Responsibilities: 

• Manage online help-desk ticketing system; escalate and assign tickets to other members of the IT department
• Provide help-desk support for teachers, students, administrators, and administrative staff
• Deploy, troubleshoot, and maintain Apple computers and macOS software, Apple IOS devices and peripherals, and maintain Google Chromebooks
• Oversee the deployment and troubleshooting of audio/visual equipment, including but not limited to projectors, interactive displays, and cameras
• Maintain and update the JAMF Pro Suite used to manage school-owned Apple devices
• Assist in implementing and educating users on best practices
• Build and maintain an inventory of hardware, software, equipment, supplies and including warranty and service records
• Install, troubleshoot, and maintain printers and copiers
• Order and maintain inventory of ink and toner
• Assist Network and Systems Administrator with server-related tasks, including software updates, installations, and regular maintenance
• Other duties as assigned in support of the greater school community

General Work Expectations:

• Punctual and reliable with regard to general attendance and work duties
• Detail-oriented, organized, and able to prioritize and multitask
• Professional in behavior, complying with all school policies and procedures
• Cooperative and collegial team member
• Effective written and verbal communication with all constituencies
• Problem-solving, creativity, ability to learn quickly and independently
• Empathy, patience, and a sense of humor

Required Qualifications & Skills:

• A minimum of 2 years experience in IT help-desk function
• Experience troubleshooting macOS and iOS software environment
• Experience with Microsoft Server products and Linux-based operating systems
• Excellent verbal and written communication skills
• Ability to be resourceful and work independently
• Ability to prioritize and handle multiple tasks successfully with strong attention to detail
• Familiarity or experience with JAMF products
• Familiarity with Unix Scripting

Preferred Qualifications:

• BS in CS, CIS or related discipline or comparable years of work experience
• Experience troubleshooting Windows software
• Additional certifications (Cisco, Apple, Microsoft, A+, etc) are a plus
• Experience managing a Google Apps environment and creating Google Apps scripts
• Familiarity or experience with network infrastructure, including switches and access points

General Information:

• The general workday is 7:30 a.m. - 4:00 p.m. but must be flexible to attend events and meetings beyond normal working hours
• Work is performed on site
• Employee benefits include employer-subsidized medical, dental, life and disability insurance, 403B retirement plan, optional vision insurance, reduced parking or public transportation subsidy, and breakfast and lunch during days school is in session
• Must be willing and capable of lifting boxes of up to 50 lbs
• Sick, personal, and vacation leave subject to length of tenure