IT Services Administrator

Friends Seminary educates students from kindergarten through twelfth grade, adhering to the values of the Religious Society of Friends. We strive to build a diverse school where students exercise their curiosity and imagination as they develop as scholars, artists and athletes. In a community that cultivates the practices of keen observation, unhurried reflection, critical thinking, and coherent expression, we listen for the single voice as we seek unity. The disciplines of silence, study, and service provide the matrix for growth: silence opens us to change; study helps us to know the world; service challenges us to put our values into practice. At Friends Seminary, education is rooted in the Quaker belief in the Inner Light – that of God in every person. Guided by the testimonies of integrity, peace, equality, and simplicity, we prepare students to engage in the world that is and to help bring about a world that ought to be.

Founded in 1786, Friends Seminary, the oldest continually operating coeducational, independent Quaker school in New York City, seeks applications for an IT Services Administrator.

The IT Services Administrator is responsible for maintaining and improving key IT operations including ticketing, reporting, documentation, asset management, renewals, and vendor management. Additionally, the position is required to assist with maintenance and troubleshooting of computer and A/V equipment on campus, and for providing thorough, friendly technical support to staff, faculty, and students. This is a full-time, 12-month position beginning August 19, 2024.  This position reports to the Director of Technology and will work extensively with the other members of the Technology Department.

The successful candidate will possess problem-solving savvy, the ability to work collaboratively and independently, strong organizational skills, and professional presence. In addition, the ideal candidate will have at least 3 years of professional experience in a technical support position.

Responsibilities include but are not limited to:

• Manage the helpdesk system, improving forms, reports, and workflows; identifying areas for automation; and providing end-user education.

• Support the Director of Technology in tracking subscriptions, licensing, and budgets for all institutional and academic technology services and software.

• Maintain and update the Technology Department’s asset management system.

• Prep, maintain, and troubleshoot MacOS and iOS devices for staff, faculty, and students using JAMF and other tools.

• Configure and troubleshoot various A/V equipment including projectors, microphones, and speakers in classrooms and meeting spaces.

• Author and maintain technical documentation and provide end-user training as needed.

• Manage print system queues, toner supplies, and coordinate repairs.

• Assist technical staff with both short-term and long-term projects as needed.

• Test new technologies, offering feedback and recommendations.

Requirements  

• Bachelor’s degree.

• Experience troubleshooting macOS and iOS devices.

• Familiarity navigating a helpdesk system for support tickets.

• Ability to communicate clearly to both technical and non-technical users.

• Strong analytical skills; must be detailed-oriented and thorough.

• Ability to work independently as well as within a team-oriented environment.

Preferred Experience

• Apple Certified Technician.

• Experience with JAMF or other MDM software.

• Experience with Google Admin.

• Familiarity with basic networking concepts (TCP/IP, DNS, switching, and routing).

This 12-month, full time position is available immediately.

Compensation

The salary range for this position is $72,000 - $82,000, commensurate with experience.

Benefits

Friends Seminary offers excellent benefits including paid time off, health, dental, vision, 403(b) with a School-paid match; wide-ranging opportunities for professional development, including tuition support and summer grants; and a talented and dedicated team of teaching colleagues and supportive administrators. Successful candidates will join a dynamic and forward-thinking teaching community of over 150 educators.

Friends Seminary actively promotes diversity, equity, inclusion, and anti-racism in all its programs and operations, including admissions, financial aid, hiring, and all facets of the educational experience. To form a community which strives to reflect the world’s diversity, we do not discriminate on the basis of race or color, religion, nationality, ethnicity, economic background, physical ability, sex, gender identity or expression, or sexual orientation. Friends Seminary is an equal opportunity employer. Candidates of color and members of other underrepresented groups are strongly encouraged to apply. We urge all applicants to identify and express their individuality and the ways in which they might enrich and diversify the School community.

Moreover, all successful applicants, whether for a faculty or administrative staff post, must demonstrate an ongoing commitment to diversity, equity, inclusion, and anti-racism in their professional lives. Applicants for a faculty position should highlight ways their curriculum, pedagogy, and classroom culture may advance these goals. Applicants for an administrative staff position should highlight ways they seek to promote these goals in their office work, programming, or operational endeavors.