Technology Support Specialist

Position Summary:

The Montessori School of Raleigh (MSR) seeks a part-time Technology Support Specialist to begin immediately. Under the supervision of the Director of Information Technology, the Technology Support Specialist will serve as a member of the Technology Support Services team supporting end-user computing, digital tools, infrastructure, and A/V systems for a diverse community of technology users. Primary responsibilities include providing technical support via email, phone, or in-person; assisting with the management and support of Apple devices; onboarding/offboarding staff and student technology; and setting up A/V equipment for campus meetings and events. 

Essential Responsibilities:

Technical Support

• Monitor the IT ticketing system and respond to requests in a timely manner
• Support staff and student laptops, desktops, iPads, and other related hardware
• Troubleshoot computer hardware and software, including related equipment such as printers, A/V equipment, and other technology devices.
• Perform basic computer repair and hardware replacement as needed.
• Support the Director of Information Technology in resolving technical issues with Local Area Networks (LAN), wireless networks, and other infrastructure. 

Asset Management

• Prepare, inventory, install, maintain, update, and administer Apple systems, including laptops, desktops, and iPads.
• Maintain accurate inventory records for computers, iPads, and other hardware.
• Work with Director of Information Technology to manage technology orders, returns, repairs, and replacements.
• Utilize mobile device management software (Mosyle) to manage and deploy policies, software, and updates to Apple devices. 
• Perform routine maintenance on staff and student devices (i.e. Summer maintenance, annual device refreshes)
• Set up, troubleshoot, and maintain classroom and office A/V  equipment such as AppleTVs, projectors, TVs, and other related AV equipment.
• Perform basic printer maintenance in coordination with printer vendors. 

User Onboarding & Offboarding

• Provision accounts for new employees in collaboration with the Director of Information Technology and Office of Human Resources. 
• Ensure that new employee devices are configured and deployed as needed. 
• In collaboration with the Director of Information Technology, host technology training sessions for new hires.
• Provision accounts for new students in collaboration with the Director of Information Technology and Office of Enrollment Management.
• Ensure that new student devices are configured and deployed as needed. 
• Terminate employee accounts as directed by the Director of Information Technology and/or Office of Human Resources
• Terminate student accounts as directed by the Director of Information Technology and Office of Enrollment Management. 
• Collect and inventory former employee or student devices as needed. 

Other Responsibilities

• Participate as a member of the School’s Technology Support Services team
• Serve on school committees/task forces at the discretion of the Director of Information Technology. 
• Administrative duties such as carline duty
• Other duties as assigned by the Head of School, Director of Information Technology, or Chief Operations Officer
   

Competencies:

The Technology Support Specialist should possess at minimum:

• A bachelor’s degree and a minimum of two years of experience in a related field, or any appropriate combination of education and experience.
• Strong analytical and problem-solving skills.
• Experience working on a Help Desk that includes hardware repair, troubleshooting, and support of MacOS and iOS devices, peripherals, network infrastructure, and A/V equipment; preferably within a school environment. 
• Experience managing a mobile device management system (i.e. Mosyle) 
• Experience managing Google Workspace, M365, and other cloud systems. 
• Ability to work  independently and manage multiple tasks/projects 
• Strong focus on customer service; communicating both verbally and in writing with employees, students, and vendors of various competencies
• A commitment to the mission and core values of MSR which include “respect, integrity, community, and love of learning”.
   

Physical Requirements and Work Environment:

The Technology Support Specialist can expect to:

• Work in a fast-paced environment 
• Work primarily in a traditional climate-controlled office environment spending extended periods at a desk and working on a computer
• Regularly sit, talk, hear, and interact with staff and students
• Occasionally lift up to 30 lbs.
• Regularly use close and distance vision
• Turn, bend, and reach
• Occasional after-hours work may be required