Tech Support Specialist

The Pingree community is dedicated to academic excellence and the development of high personal standards. Pingree believes that a love of learning flourishes best in a diverse community that respects truth, curiosity, creativity, humor, and independent and imaginative thinking. Committed to developing global citizens, Pingree actively seeks faculty, staff, and students of character and intelligence from diverse social, ethnic, and socioeconomic backgrounds.

The Pingree School seeks a Tech Support Specialist to work with the Director of Technology to support, administer and maintain a multi-platform environment in an academic institution. The Tech Support Specialist is responsible for troubleshooting Windows and OS X computers, AV, and printer issues. The ideal candidate should be energetic, organized, creative, willing to take initiative, and comfortable interacting and engaging with students, faculty, staff, and vendors. Prior experience to include a minimum 1-2 years relevant work experience, preferably working in an educational setting and mixed platform environment. This is a one year, 12 month interim position and reports to the Director of Technology.

Prior Experience:

• Minimum 1-2 years relevant work experience, preferably working in an educational setting and mixed platform environment.
• Bachelor’s degree in computer science or a related field and/or considerable technology skills.
• Prior experience working with adolescents is preferable.

Responsibilities Include:

Support:

• Supporting and troubleshooting tablets, Chromebooks, OS X and Windows clients.
• Troubleshooting and supporting faculty and staff in the use of Google Apps, various cloud services, and other misc. software.
• Supporting computer peripherals such as printers, projectors, scanners and interactive whiteboards.

Maintenance:

• Manage the help desk by responding to help tickets, telephone calls, emails, and in-person requests for technical support in a timely and courteous manner.
• Maintain our Active Directory and Google Apps environment.
• Monitor Software Updates and Antivirus to ensure computers are up to date and protected.
• Maintaining and imaging Mac OS X and Windows clients.
• Implement and enforce security policies and procedures.
• Monitor the use and ordering supplies and consumables as needed.
• Maintain inventory of IT assets.
• Oversee the nightly backup of servers.
• Occasional weekend and off-hours support for systems maintenance and scheduled on campus events.
• Staying informed and communicating to the school community, the newest developments in computer hardware and software (through literature, conferences, workshops, seminars) and how these technologies may be beneficial to the school community

Training:

• Assist the Technology team in the training of faculty and staff on new and existing technologies.

Pingree School is proud to be an equal opportunity employer.

Please send a cover letter and resume as a Word or PDF document to Joy Foley, Executive Assistant to Head of School at jfoley@pingree.org