Technology Services Coordinator

Summary

The Technology Service Coordinator coordinates and delivers support for a variety of desktop and laptop computers, classroom A/V technology, printers and other networked devices.

This position collaborates with faculty, staff, and IT colleagues to support faculty and staff’s use of technology throughout the school.

As a member of the Technology Department, this position will manage support requests, working closely with other members of the department to deliver technical support for end users as well as support for special projects, as needed.

This full-time, twelve-month position reports to the Director of Technology.

Goals:

Build a customer service oriented, data driven service desk

• Improve responsiveness and accountability for service desk requests
• Improve self-help resources for our users
• Develop systems to collect service desk performance data (via Web Helpdesk)

Responsibilities

• Manage, evaluate and assign all support requests
• Improve classroom AV system dependability and usability
• Manage printer toner & service contract
• Provide technical support for Packer’s digital signage system
• Provide desktop support to faculty and staff
• Supervise maintenance of tech asset inventory database
• Manage the check in/out process of Tech Center equipment and tech supply inventory
• Develop and maintain an online technology knowledgebase for end user self-help (via Web Helpdesk)
• Assist with IT Department special projects and technical support as needed
• Lead the development and maintenance of technical documentation
• Coordinate with other departments (maintenance, ect.) to deliver superior customer service and support

Qualifications:

• Excellent communication (written and verbal) skills
• Excellent organizational and project management skills
• Critical thinking and problem solving skills
• Ability to work well within a team environment
• Understanding of, and experience with, the following technical systems:
• SolarWinds Web Helpdesk (or similar) and JAMF Casper
• Various operating systems including, Microsoft Windows, MacOS, iOS, ChromeOS
• Network print servers and printers
• Classroom A/V equipment, protocols and techniques (interactive whiteboards, iPads, AppleTV, projectors, audio systems and AV room control systems)
• Knowledge and understanding of computer networks
• 6.Four year degree in Information Technology or related fields

Requirements

A Bachelors degree in Information Technology or related field is strongly preferred, along with demonstrated ability to manage support desk and related apps. An ability to communicate and collaborate effectively with faculty, students, administrators, and members of the technology team is essential. Experience and skill with a wide range of hardware and software is valued. Candidates should be comfortable working in a cross-platform environment.

Packer is deeply committed to diversity and an inclusive curriculum and community. We actively encourage applications from candidates with broad and diverse backgrounds and from individuals of all races, nationalities, and beliefs.

Please send resumes and cover letters to hr@packer.edu with the word “Technology” in the subject line.