Technology Coordinator
The Field School (Washington, DC) is seeking a new Technology Coordinator, they should be comfortable being the main point of contact of a small but highly responsive and customer service focused technology department. The Technology Coordinator must work closely with all faculty and staff with minimal direction on day-to-day support needs as well as being able to maintain a directed task list. Qualified candidates possess a love for technology, must be customer service focused, should be able to maintain a calm demeanor through more stressful times, and have a good sense of humor.
The Technology Coordinator is a technical support position responsible for performing Level 1 and 2 help desk tasks associated with school technology resources, including Apple computers, Chrome OS devices in a 1:1 environment, a variety of common peripheral devices including printers and multifunction devices, and audio/video systems. You will work closely with the Director of Technology to deliver and maintain a highly visible and effective technology department to all Field School faculty, staff and students. S/he also contributes expertise to the Information Systems team by participating in project planning efforts and implementing technical/audiovisual support projects as assigned by senior staff.
This is very much a "firefighter" type of position, when calls come to the support line we should respond quickly and confidently with solutions. If a problem cannot be quickly resolved, we are expected to communicate, then follow up at a later convenient time.
DUTIES AND RESPONSIBILITIES
Provides Level I and Level II technical support for school computers and devices in a self-directed manner.
Coordinate work assignments and resolution of critical technical issues, this is a "firefighter" type of role. Support requests should be handled with professionalism and urgency within a small window of opportunity.
Communicate with staff and the Director of Technology the course of action solutions to technical issues.
Work with faculty, administrative staff, and the Director of Technology to coordinate the ordering and receiving of approved technology, software, apps, and other technology needs.
Coordinates administrative support of Field's 1:1 Chromebook initiative. Including:
Google Domain Administration
User Management and Organizational Unit structure
Device management
Distribution and collection of devices
Licensed App deployment, ChromeOS, Google Apps Domain Administration
Participate and, at times, lead Student and Faculty trainings
Maintains software library and documentation to include, but not to be limited to, network wiring, hardware asset information, and software licensing. A solid understanding of basic network and telephone cabling as well as the ability to understand network diagrams.
Distribute new equipment and services as needed
MINIMUM QUALIFICATIONS
Thorough knowledge of Apple operating systems and common applications required
Thorough understanding of Google Apps for Education; policies within Organizational Units, Device Management within a 1:1 environment, app distribution, etc.
Basic knowledge of LAN required
Basic knowledge of telephone administration desired
Support experience with common audiovisual playback and display technologies, including projectors, a/v system control technologies and programming, and Apple TV devices
Ability to quickly research and implement solutions to technical issues
About The Field School
The Field School (grades 6-12) takes great pride in providing students with an ideal blend of focus on academic excellence and individual expression -- all in a relaxed, joyful atmosphere. Through dialogue among students and teachers, we encourage students to seek knowledge and join in community. Field connects the various realms of knowledge to help students understand their world and lead full lives. We live our mission everyday - Self-Discovery, Skills of Mind, Generosity of Heart