Technology Support Specialist

The primary function of the Technical Support Specialist is to administer a variety of technical projects related to the setup, maintenance, and support of technology used in a school environment.  This position will also serve as a general technical support specialist during business hours by taking incoming requests from various user groups.  S/he will also participate in other relevant technology projects, trainings, and meetings as a member of the Information and Innovation Team and perform other duties as assigned.
 
Duties and responsibilities for this position include:
Prioritizing and managing many open cases at one time.
Interacting with staff and students face to face and over the telephone to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software problems; *Apple certification preferred.
Managing new desktop/laptop imaging and roll out.
Managing and repairing audio/video systems - TV/Projector/sound.
Apple warranty hardware/software repair.
Manage and maintain MDM software.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair or set-up a system.
Supporting the roll-out of new applications.
Setting up new users' accounts and profiles and dealing with password issues.
Installing and configuring computer operating systems and applications.
Rapidly establishing a good working relationship with community.
Testing and evaluating new technology.
Participating in other relevant technology projects, trainings, and meetings as a member of the Information and Innovation Team.
Other duties as assigned.

Qualifications and Experience
Bachelor’s degree or work experience equivalent in information technology or related field required.
Previous work experience or certifications in technology a plus.
Must have a strong work ethic and be able to work under pressure.
Must be an excellent problem solver, have strong logic and reasoning skills.
Must be able to rapidly establish a good working relationship with community.
Physical requirements: The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl. The employee must frequently lift and/or move and push/pull up to 50 pounds. The employee must occasionally lift and/or move and/or balance while standing or climbing up to 25 pounds.
Have a passion for technology and helping others.

Employment
40-50 hours per week.
Shared responsibility of technology support which will include some evenings, nights, and/or weekends.
Salary commensurate with experience, retirement, health and dental benefits.
4 weeks paid vacation with 1 additional week vacation over spring break and 1 additional week vacation over winter break.

Position: Full Time, Instructional Support, Exempt
Benefits: Yes
Supervisor: Chief Information and Innovation Officer
Managed By: Director of Technology Services