Desktop Support Analyst

Reporting directly to the Director of Information and Innovative Technology, the Help Desk Support Analyst is responsible for the support of the school’s IT equipment and the management of an enterprise desktop, laptop (mixed PC/OSx deployments) and iPad environment. This includes: performing advanced hardware and software support, supporting the network administrator, troubleshooting employee and student computer
problems, overseeing the iPad imaging and deployment process, managing the printer and copier environment, maintaining computer labs, and researching and recommending improvements to the hardware and software deployed throughout the school. In the network support role, providing level one support in diagnosing and troubleshooting LAN and wireless issues, as well as responsibility for select applications.

Qualifications: Associate’s degree in a related field and two years of relevant technical experience. Experience with MDM systems, Apple software and hardware, basic wireless networking, Google Apps for Education, Windows 7/10. Preferred Certifications: ACMT, A+, and/or Network+.

Must be self-motivated with a commitment to quality and to following procedures and policies. The candidate is expected to have strong customer service skills, a sense of urgency and resolve, as well as a sensitivity to the various needs and abilities of users.

Application Process: Submit a letter of interest to Kathleen Cole, Director of Human Resources (kathleenc@thechildrensschool.com), on or before the application deadline of 6/10 , indicating your interest in the position and attaching a resume that outlines your job related qualifications.