Information Technology Support Specialist, Lower School

Sidwell Friends, a coeducational Quaker day school with campuses in Washington, D.C. and Bethesda, MD, seeks a full-time Information Technology Support Specialist to join the IT Services team. The IT Support Specialist is primarily responsible for helping our Lower School faculty, staff, and students use technology efficiently and effectively. This position will support the Lower School’s Apple iPad program as well as a variety of other technologies that teachers and administrators use in their daily work. The position is located at the Sidwell Friends Lower School campus in Bethesda, with occasional travel necessary to the Washington, DC campus.

Responsibilities include installing and configuring computing hardware (desktops, laptops, tablets, mobile phones, printers, etc.), software, A/V equipment, and network cabling; troubleshooting and correcting problems that community members encounter when using technology; training our community in the effective use of the technologies we provide; supporting the Lower School Academic Technology Coordinator in the use of innovative new educational technologies; updating the status of trouble tickets in our help desk system; and keeping accurate records of technology inventory. In addition to the day to day technical work, the successful candidate will be expected to actively participate in improving the services offered by the Technology Services team. This will include assisting with new technology investigations; writing and updating service documentation; proposing and implementing process improvements; and working collaboratively with the Academic Technology Coordinators in each division of the School.

A bachelor’s degree or higher in computer science, engineering, mathematics, information technology, or an equivalent technical discipline is required. The successful candidate will have two or more years of experience providing IT support, preferably in an academic environment, and excellent organization and communication skills. Demonstrated technical breadth and depth in supporting Apple devices and classroom technology is required, as is technical knowledge of Microsoft technologies such as Windows 7, Active Directory, and Exchange. Experience using and administering the JAMF Casper Suite, and associated certifications (CCT, CCA), is preferred. The candidate must also demonstrate a history of working collaboratively in a team environment and earning the trust of faculty and administrators by serving them efficiently and effectively. The ability to communicate effectively and appropriately with children in grades K-4 as well as adult colleagues is required.

This position reports to the Assistant Director of IT Operations. Applicants should submit a cover letter, resume and contact information for three professional references via our on-line application.

Sidwell Friends School
Human Resources Department
3825 Wisconsin Avenue, NW Washington, D.C. 20016

Sidwell Friends School is committed as an institution to the ideal of diversity with regard to race, ethnicity, religion, national origin, age, economics, gender, genetic information, sexual orientation, physical ability and veteran status in its student body, faculty, and staff.