Technology Support Services Manager

Department: Technology    
Responsible to: Assistant Director of Technology
Classification: Exempt
Service Period: July 1 through June 30 (12 months)

Position Overview
The Technology Support Services Manager is responsible for deploying, managing, and supporting all end-user technology equipment, software, and cloud services within a mostly Apple and Google ecosystem. The position plays a critical role in ensuring that technology supports the academic mission of the school by providing reliable, secure, and responsive service to over 600 students, faculty, and staff. This position is central to maintaining a tech-friendly, user-centered environment and collaborates closely with a dedicated team of educational technology professionals.

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Key Responsibilities:

End-User Equipment & Software Deployment

• Device Management: Deploy, configure, and maintain laptops, desktops, tablets, iPads, and peripherals for approximately 150 adults within an Apple and Google environment. (Students maintain home-owned and managed laptops).
• MDM Administration: Oversee the school’s JAMF Pro environment, including setup, configuration profiles, and app deployment.
• Software Tools: Manage deployment and updates for Apple School Manager, Adobe Creative Cloud, Microsoft Office, and other applications.
• Equipment Repair Management: Manage repairs with third-party vendors as needed.
• Lifecycle Management: Coordinate donation, sale, or e-waste recycling for end-of-life equipment.
• Process Documentation: Develop and maintain detailed documentation of equipment setups, configurations, and procedures.
• Device and Account Security: Maintain security of user accounts by enforcing strong password policies and other security measures.

Asset and Account Management

• Inventory Oversight: Maintain an accurate inventory of all hardware and software assets; tag and track devices throughout their lifecycle.
• User Accounts: Create and manage user accounts, ensuring secure and appropriate access, especially for device deployment and access systems.
• Onboarding/Offboarding: Manage employee tech onboarding/offboarding processes, collaborating with HR and administrative teams.

Technical Support and Help Desk Management

• Support Tickets: Lead the Help Desk system, triaging and assigning tickets to ensure timely and effective resolution.
• Troubleshooting: Serve as primary frontline support for technical issues, including AV systems in classrooms and meeting spaces.
• Knowledge Sharing: Create and maintain knowledge base documentation to support self-service and continuous learning.
• Professional Development: Assist in training faculty and staff on common tools and systems through formal and informal sessions.
• Special Event Support: Technical support as needed for special events.

Team Collaboration and Supervision

• Internship Program: Help recruit, train, and supervise student interns and volunteers.
• Team Integration: Collaborate with other Technology Department members, including the Education Technology Specialist and Director of Technology, to ensure seamless support across the academic and administrative spectrum.

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Qualifications and Attributes:

• Bachelor’s degree preferred.
• 2–3 years of experience with mobile device management, preferably JAMF Pro
• Strong technical troubleshooting skills in MacOS, iOS, iPadOS, and Windows.
• High proficiency in Google Workspace for Education.
• Experience supporting diverse user needs in a dynamic, school-based setting.
• Excellent written and verbal communication skills.
• Detail-oriented, highly organized, and self-directed.
• Ability to work well  in a fast-paced environment with frequent interruptions.
• Commitment to collaboration, flexibility, and a service-oriented mindset.
• Must be able to lift up to 15 pounds, climb a ladder
• Ability to walk up hills over a 5 block distance

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Professional Expectations
Review the Professional Expectations - Technology Department for additional expectations for all members of the Department. 

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Working at Our School

San Francisco University HIgh School  is a mission-driven, independent high school located in an urban environment, serving a diverse and vibrant student body. The ideal candidate will thrive in a community that values trust, relationship-building, and responsiveness. The Technology Support Services Manager is expected to model and support the values and goals of the institution.

San Francisco University High School is an equal opportunity employer and makes employment decisions on the basis of merit. School policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws.

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Salary Range

$90,000-$120,000 depending on experience