IT Support Specialist

The Berkeley Preparatory School, an outstanding independent coeducational day school in Tampa, Florida, places an emphasis on academic excellence with a spirit of social responsibility. Located on a gorgeous 80-acre campus and serving 1300 students in pre-kindergarten through grade twelve, students of all ages exchange ideas and explore ethics as they define their attitudes and values. Berkeley educates the whole child by nurturing students’ intellectual, emotional, spiritual, and physical development so that they may attain their highest potential. The school has built a national reputation for academic rigor and character development, and is very well regarded by the country’s most prestigious universities. It continues to enjoy full enrollment and is marked by a very strong positive school culture. Its faculty, staff, and student body reflect the diversity of the surrounding communities, and its active Episcopal affiliation focuses on inclusivity, support, respect, and the shared values reflected in the school’s vision statement: Berkeley puts people in the world who make a positive difference. 

Berkeley seeks a full time IT Support Specialist for the 2016-17 school year.

RESPONSIBILITIES

• Maintain a positive, professional rapport with students, parents, and faculty/staff; be helpful to all in need of assistance
• Set up, maintain, and troubleshoot OS X, Windows, iOS and Android devices for students and faculty/staff
• Set up, maintain, and troubleshoot peripherals, including printers, scanners, and audio/visual equipment
• Coordinate service and support of devices with third party vendors
• Document status and resolution of user issues using the department’s ticketing system
• Provide set up and support for academic events and performances
• Scrupulously respect privacy and confidentiality
• Execute additional tasks as assigned

REQUIREMENTS

• Clearly communicate technical concepts to non-technical people
• Recognize, analyze, and effectively solve problems in a timely and systematic manner
• Multitask in a fast-paced environment
• A+ certification
• Experience supporting OS X, Windows, and iOS devices
• Experience supporting Microsoft Office, Google Apps, and education focused applications
• Experience supporting wireless networking
• Highly motivated self-starter, collaborative and collegial
• Ability to understand when problem escalation is appropriate
• Ability to climb a ladder to service classroom equipment and the ability to lift 30 lbs.

PREFERRED EXPERIENCE

• Experience working in an academic environment
• OS X Apple Certified Support Professional
• Apple Certified Mac Technician
• Working knowledge of Active Directory concepts and applications
• Working knowledge of Casper Mobile Device Management
• Working knowledge of VOIP phone systems

Interested candidates should submit a cover letter along with a resume and list of references to: Heather Connolly at connohea@berkeleyprep.org