Technology Help Desk Technician

ob Title: Technology Help Desk Technician
Department: IT
Reports to: Technology Manager for Instruction and Information
Payroll Status: Salary, Non-exempt, full time, 12-Month

PURPOSE/GOALS:
The role of the Technology Help Desk Technician is to assist the Technology Manager for Instruction and Information in advancing the mission of the School and the department. The School’s mission is to build a solid educational foundation for students with dyslexia and develop their rich potential. This position will be an integral part of the IT department. Through a continuing focus of integrating technology within the school, this position will assist the Technology Manager in the effective use of technology throughout the school and enhance both classroom instruction and business operations.

RESPONSIBILITIES:

• Serve as Tier 1 contact within the IT Department 
• Offer assistance via phone, email, or in person to school constituents 
• Provide assistance to students, faculty and administration in navigating school-wide systems Monitor and maintain the help desk for faculty and administration 
• Maintain support log documenting reported issues and methods for resolving issues 
• Support students and faculty with various applications 
• Set up and maintain student, faculty and administration accounts in a multiple system environment Set up and install IT equipment as necessary 
• Troubleshoot and repair IT equipment 
• Responsible for copiers including training, troubleshooting and coordinating repairs as necessary 
• Coordinate technology setups for school events 
• Other duties as requested by Manager of Technology, Director of Finance or Head of School 

REQUIREMENTS:

• Minimum of a Bachelor’s degree or equivalent training and related experience 
• Minimum two years’ experience in a similar position 
• Experience in supporting heterogeneous environments and various software suites. i.e. Microsoft Office 
• Familiar with spiceworks, sharepoint  
• Ability to clearly communicate technology solutions in a user-friendly, professional manner to all school constituents 
• Ability to troubleshoot and define problems as well as recommend/implement and document appropriate solutions 
• Must be able to prioritize issues, have a sense of urgency, and customer service orientation 
• Friendly, approachable, and engaging personality 
• Comfortable working with a range of personalities and learning styles 
• Outstanding work ethic. Self-directed, motivated, and a lifelong learner 
• Strong organizational skills, including use of an electronic log of issues and projects 

MAIN WORKING RELATIONSHIPS:
Faculty, administration, students and vendors 

QUALIFICATIONS:
Must be able to perform each primary responsibility satisfactorily, read and interpret documents and to write routine reports and correspondence. Must be able to communicate both written and oral information clearly, to apply common sense understanding and to carry out instructions furnished in both written and oral form. Must be able to establish appropriate priorities, and demonstrate competency with multiple technology functions. Must be able to lift 30 pounds. Will be required to crawl under and around furniture and equipment, climb ladders and reach to install computer wiring and perform other tasks.

Salary is commensurate with experience. A comprehensive and competitive benefits package is available to the successful candidate.

Interested candidates should send their resume with cover letter and current, professional reference list to: Michele Santa Maria, Director of Human Resources

Email: msantamaria@schenck.org
Fax: 404-252-7615
Mail: The Schenck School
282 Mt. Paran Road, NW
Atlanta, GA 30327