Technology Help Desk Assistant

Berwick Academy, a Pre-K through PG coeducational day school in Southern Maine seeks a Technology Help Desk Assistant to offer customer service and assistance in the Technology Department. The Tech Help Desk is open during school hours for all computer and mobile device users on campus. The Help Desk Assistant will be the first point of contact for technical support by phone, email and walk-in. While technical certification is not required, interested candidates should have a high level of technical competency. Equally important, the ideal candidate must communicate effectively with diverse ages and users in a friendly, positive, and helpful manner. 5 hours daily within the hours of 8:00 am to 3:00 pm, 25 hours a week.

Job Duties and Responsibilities:

• Troubleshoot a wide variety of technical issues involving hardware, software, printing, wifi, mobile devices, etc.
• Perform pre-repair steps on laptops: run diagnostics, order parts, test solutions.
• Manage setup of new computers and mobile devices.
• Maintain repair, invoice, and insurance records on school and student laptops.
• Manage student laptop insurance claims.

Skills and Expectations:

• Strong communication skills, both written and oral
• Strong organization skills and attention to detail, ability to manage data in spreadsheets and other formats.
• Strong knowledge of basic technical tasks such as application installation, file sharing, file management, and all basic computer maintenance tasks.
• Ability to learn and remember new tasks and procedures.
• Ability to problem solve technical issues.
• Knowledge of Windows and Mac operating systems.
• Knowledge of iOS and Android platforms.
• Experience with Office, multiple web browsers, Google Apps
• Ability to be patient, friendly and helpful in person, email, and on the phone
• Ability to be a self-starter, work independently and multi-task
• Lift items and shipped boxes up to 25 lbs., roll mobile computer carts, and handle monitors, printers, and other hardware devices.
• Pass background check

Berwick Academy is located approximately one hour north of Boston in the beautiful Seacoast area of Southern Maine and Southern New Hampshire. The Berwick campus spans roughly 80 acres and includes 15 buildings, with students commuting from 68 communities from Maine, New Hampshire, and Massachusetts.