Technical Support Engineer

• 3-5 years of extensive experience in the installation, configuration, support and training of computer hardware and software operating systems, including current Microsoft and Apple devices.
• 3-5 years of extensive experience in the installation, configuration, support and training of software applications including, but not limited to, Microsoft Office and Adobe applications.   Applicant should have special emphasis on usage and support of Microsoft Outlook, Word, Excel and PowerPoint. 
• 3-5 years of extensive experience in the installation, configuration, support and training of peripherals including, but not limited to, printers, projectors, document cameras, and scanners.
• Proficiency with detection and elimination of malware including extensive knowledge of anti-malware applications.  Customer support and training on best-practices for protection against malware. 
• Proficiency with media creation and editing using applications such as iMovie, Windows Movie Maker, GarageBand, Audacity and Photoshop.  
• Proficiency with imaging/cloning applications for both Microsoft and Apple systems.  Applicant should be experienced with the configuration and deployment of several hundred computer systems using imaging/cloning technology.
• Proficiency with the support of network (wired and wireless) environments as it relates to end-user device issues.  It would be preferred for applicant to be experienced with Brocade (switch) and Aruba (wireless) networking equipment.  
• Proficiency with the configuration and support of telephony systems.  It would be preferred for the application to be experienced in HP/3Com. 
• Experience in project management with proven ability to balance longer-term projects and meet deadlines with minimal supervision while also maintaining a large volume of daily shorter-term support tasks.   
• Excellent customer support skills.  The applicant should have experience providing in-depth collaboration with customers to assess their needs and provide the best technology solution.  It is highly preferred that the applicant have experience collaborating with teachers and students in K-12 environments. 
• Preferred experience in the following:  Blackbaud applications, Microsoft Active Directory Group Policies, Macintosh Directory Services, Blackboard CMS, Google Apps for Education, Microsoft Office 365

The position requires a bachelor's degree or equivalent training with at least 3 years of work experience in the technology field or related area.   Experience teaching and/or experience within an educational setting is highly preferred (i.e. a School, University, or College).  The applicant is required to have detailed knowledge of commonly-used technology concepts and practices.