Helpdesk Specialist

The Helpdesk Specialist acts as a primary IT resource, providing technical support to all administrators, faculty, staff and students.  Reporting to the Director of IT, the Helpdesk Specialist is an integral member of the School’s 3 person IT department,  assisting in the support and development of the School’s administrative and academic technology. The ideal candidate will be an experienced, self-motivated individual with strong customer service skills and the ability to troubleshoot and respond to the needs and abilities of a variety of end users.  The primary job responsibilities include but are not limited to the following:

• Helpdesk & IT troubleshooting and support, including in-person, phone and email assistance and communication
• Assisting faculty, staff,  students and parents with hardware and software issues
• Google, Active Directory & Blackbaud database organizing - creating & deleting of users
• Organizing and maintaining classroom and office technology, including setups and moves
• Maintaining the Active Directory, storage server, video edge server
• Managing the School’s phone system - server and frontend assist
• Keep updated inventory of tech hardware and software
• Keep network and storage closets organized, including recycling older tech
• Support and manage the wireless network, web filter, printer, copiers (Xerox, HP)
• Responding to emergency after hour situations as needed
• Installation of tech hardware (smart boards, projectors, network closet items, etc)
• Work with third party vendors regarding orders & servicing of Baldwin equipment
• Assisting administration with internet investigations involving cyber bullying as well as school related incidents in relation to security video capturing
• Performing minor website tasks as needed
• Providing setup and support for audio and video needs for presentations and events, including recording and editing events on video .

Qualifications

• Experience with Apple OS 10.9 & higher, Windows 7, 8, & 10, Google, Microsoft, JAMF, Blackbaud, Odin, Haiku, Aruba, Barracuda
• Associate’s degree and a minimum of 2 years of relevant technical experience required
• Ability to work independently and as an effective member of a team
• The desire to contribute to and become an active member of our community

Interested candidates, please send cover letter, resume with three references to jobs@baldwinschool.org.