IT Support Technician

Reporting to the Technology Manager, the IT Support Technician is responsible for providing timely and effective solutions to end-users as it relates to all IT-serviced computer operations. This position will provide technical support for the school networks, servers, operating systems, telephone systems, hardware and other technical equipment, as required.

Responsibilities:

• Install, configure and maintain the school network and LAN connections; perform network backup and recovery;
• Troubleshoot, support and maintain WAN connections;
• Perform hardware and software upgrades to servers;
• Install and configure server operating systems;
• Install, configure, maintain, repair and upgrade computer software, computer hardware and related peripherals;
• Respond to telephone calls, emails and in-person requests for technical support and assist employees and students in their use of general software applications;
• Monitor all support requests to ensure accurate and timely resolution;
• Maintain accurate records of support issues using School systems and wikis; assist in identifying patterns, systemic problems and end-user training needs;
• Document network systems and operational procedures;
• Maintain timely and accurate inventory records for all technology equipment and software;
• Maintain telephone systems and software configuration; troubleshoot issues to reach timely resolution;
• Perform data transfer from school information system into third party software (e.g., Google Apps for Education, ManageBac etc.);
• Liaise with service representatives, suppliers and technical repair representatives to arrange for services, when and where necessary;
• Solicit quotes on equipment, installation and services from suppliers;
• Install, maintain, and upgrade software, security and deployment hardware and software;
• Provide AV support to school functions as assigned by the Technology Manager;
• Other duties as assigned.

Qualifications

Education/Experience

• College diploma in Computer Science, plus certification as a Network Specialist or an equivalent combination of education, training and experience
• Five+ years of previous experience as a Support Technician
• Working knowledge of Mac OS X 10.8 through 10.11
• Working knowledge of MS Windows 2012 Server
• Familiarity with Linux servers (Debian/Ubuntu)
• Familiarity with virtualization using VMware ESXi (vSphere)
• Familiarity with enterprise networking (VLANs), Wi-Fi setup, and management
• Familiarity with Casper JAMF
• Experience with layer 3 network switch management such as HP Procurve or similar

Knowledge and Skills:

• Excellent interpersonal skills to deal with staff, teachers, students, parents, suppliers and technical representatives
• Excellent oral and written communication skills
• Ability to convey technical issues to non-technical people
• Strong knowledge of networks, server administration and systems.
• Familiarity with various hardware equipment (i.e., projectors, digital cameras, printers, etc.)
• Ability to manage a highly demanding workload and prioritize effectively
• Ability to successfully juggle multiple projects and deadlines in the face of constant interruptions
• Excellent team player with the ability to work with all levels of management and staff
• Ability to work independently with minimal supervision
• Ability to handle pressure and stressful situations in an appropriate manner
• Strong analytical and problem solving skills
• Exceptional attention to detail
• Physical ability to move computers, printers and other equipment

Please submit a cover letter and resume to Kim Holmes, HR Manager at careers@mygns.ca. This position will remain open until filled.