Junior Desktop Administrator

Loyola Blakefield, founded in 1852 in Baltimore, Maryland, is a Roman Catholic Jesuit independent school for boys in grades 6 – 12. Loyola is inspired by the principles of St. Ignatius Loyola and the Society of Jesus.  Our mission is to form men for others who are open to growth, intellectually ambitious, religious, loving, and committed to diversity and doing justice.

 
Job Description:
 
This position assists Faculty, Staff, and Students with technical support of campus computing devices, applications, and related classroom technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and with other Technology Department Staff.  The employee in this position also assists in configuration and support of the campus telephone and voice mail systems. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.
 
Duties and Responsibilities:
 
1.      Assists Faculty, Staff, and Students with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines
2.      Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
3.      Works with Help Desk and Network Staff as appropriate to determine and resolve problems received from clients
4.      Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers, and administrative systems
5.      Trains and orients staff on use of hardware and software
6.      Other duties as assigned
 

Required Education/Experience:

·         Associates degree as well as two years of software industry experience, Bachelor’s Degree preferred
·         Strong working knowledge supporting Windows 7, 8, 8.1, 10
·         Strong customer service orientation
·         Experience troubleshooting hardware issues and replacing hardware on desktop, laptop, tablets, and mobile devices
·         Experience installing software, patches, and updates on desktops, laptops, and mobile devices
·         Experience troubleshooting basic network, software, and printing problems
 
 
 

Application Process: Qualified applicants must submit their resume with cover letter, including both salary requirements, availability to start, and references, to Gina Fischer, Human Resources Manager at gfischer@loyolablakefield.org.