Help Desk Specialist

Apply online at https://home.eease.adp.com/recruit/?id=15431861

PRIMARY RESPONSIBILITIES

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Support may include answering questions, troubleshooting problems, and instructing users about software or hardware functionality.
• Respond to user queries within help desk system, by e-mail, phone, or walk-in.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Ability to diagnose malfunctions and to run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), telephony, and other systems.
• Install computer peripherals for users.
• Working knowledge of Active Directory.
• Ability to image and deploy new PCs, tablets, and mobile devices.
• Familiarity with interactive whiteboards, document cameras, projection systems, scanners, printers, copiers, and other locally attached equipment.
• Document internal procedures.
• Other responsibilities as assigned.

QUALIFICATIONS

• Previous Helpdesk in a PreK-12 school environment preferred
• CompTIA A+ certification desirable
• Experience with Citrix is a plus
• French and/or Spanish language proficiency a plus

Salary and Benefits are competitive.

For more information, contact Steve Willhelm, Co-Director of Technology, at sWillhelm@awty.org.

The Awty International School does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, national origin, ethnic or religious beliefs, disability, or any other basis protected by federal, state or local law in administration of its educational policies, admissions policies, scholarship and athletic and other school-administered programs or in its employment practices.

PHYSICAL REQUIREMENTS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Occasionally the position requires the ability to lift and/or move up to 50 pounds. Generally the job requires 50% sitting, 30% walking, and 20% standing. The job is performed in some hazardous conditions and in varying atmospheric conditions. It requires the ability to use a keyboard to enter and retrieve data and the eyesight to view computer monitor and phone.