Manager of Information Technology

Calgary French & International School (CFIS) is an accredited co-educational private day school on a ten-acre campus in Calgary’s Cougar Ridge area, serving over 790 students from Preschool through to Grade 12. CFIS is the province’s leading French Language Immersion (FLI) school.

CFIS’s rigorous academic program is taught in a caring and supportive full French immersion environment that is rich with learning experiences from languages and sciences to sports and the arts. CFIS students are encouraged to develop their intellectual, physical and creative potentials to become caring and self-reliant young citizens who contribute positively to the world.

CFIS’s over 120 teachers and staff are proud of the school’s 47-year history and are committed to providing exceptional FLI education.

SPECIFIC ACCOUNTABILITIES

• The Manager of Information Technology (I.T.) is an energetic and innovative individual who develops, implements, and supports technology plans including the development and maintenance of mission-critical systems and technology infrastructure, disaster recovery and business continuity, and appropriate enhancement of technology-based solutions in all areas of the school. Reporting to the Director of Operations, the Manager of Information Technology is a hands-on professional and provides a high level of user support for all academic and administrative technology needs in a timely and friendly manner. The successful candidate will be a well-organized, solution-oriented and systematic problem-solver, with a proven ability to communicate ideas, and develop strong relationships within our community.

RESPONSIBILITIES:

Systems Management:

• Oversee and maintain the school's wired and wireless network infrastructure ensuring maximum availability of information systems throughout the school;
• Monitor, maintain, upgrade and troubleshoot the school’s networks including physical devices (i.e.: network switches, hubs and routers), wire and fiber optic cabling, etc.;
• Oversee, monitor, configure, maintain, upgrade and troubleshoot all school network servers and services;
• Evaluate network level hardware and software upgrades, organize and oversee their implementation and monitor network performance;
• Accountable for the continued availability, security and integrity of mission-critical systems;
• Accountable for delivery of all IT services and assets throughout the school including software architecture, business and systems analysis, and IT systems and processes;
• Assess and proactively manage risk related to information systems at the school;
• Work with vendors and suppliers and resolve any issues that may arise.

Systems Support:

• Provide infrastructure software support, programming and troubleshooting as required;
• Troubleshoot, maintain, upgrade and repair computers and related equipment, including the printing and copying suite;
• Work with and support the Director of Educational Technology in developing a comprehensive plan for technology services within the school;
• Provide advice and research on issues related to information technology, information systems, and the deployment of new initiatives;
• Support technology processes and initiatives within the school such as report cards, student record keeping, and student/parent communication platforms;
• Oversee the helpdesk function, lend support and ensure accurate and timely resolution of tickets;
• Monitor user support issues, identify patterns, systemic problems and implement actions to improve system usage;
• Educate and support students and employees in the use of the school’s information technology; encourage and facilitate positive end-user behaviour; including some interfacing with students in higher grade levels;
• Manage and oversee contractors, as required.

Administration and Other Duties:

• Establish security policies and procedures to protect the data assets of the school, and to comply with applicable privacy legislation;
• Develop and review policies related to computer and network security, the use of and access to data and electronic communications, and the use of new and emerging technologies;
• Plan for the replacement of computers and related equipment in a manner that maximizes the return on investment while minimizing expenditures on repairs and maintenance of old and outdated equipment;
• Ensure timely and accurate inventory records for all technology equipment and software;
• Keep informed of developments in information technology and educational applications of technology;
• Ensure compliance with licensing agreements and contracts for all network software and technology related systems;
• Develop and maintain a collaborative working relationship with users and vendors; and
• Other duties as assigned.

QUALIFICATIONS:

Education:

• Bachelor’s degree in Computer Science, or an equivalent combination of education, training and experience.

Experience:

• Minimum five years of experience in IT Support, preferably in a school environment;
• Experience with Active Directory management;
• Experience with students management systems;
• Experience with online Learning Management Systems;
• Extensive Apple product troubleshooting experience;
• Strong knowledge of Mac OS X 10.6 through 10.11;
• Experience using the JAMF Casper Suite to manage and deploy Apple laptops and iPads;
• Experience managing Google Apps for Education;
• Familiarity with Chromebooks;
• Familiarity with Windows server environment and Linux, preferred;
• Familiarity with enterprise Wi-Fi setup and management, preferred;
• Familiarity with running virtualization servers, preferred;
• Experience with layer 3 network switch management such as HP Procurve or similar.

Knowledge and Skills:

• Excellent interpersonal skills to deal with staff, teachers, suppliers and technical representatives;
• Excellent oral and written communication skills, ideally in both English and French (English essential);
• Broad knowledge of business and technology trends and capabilities;
• Ability to set goals and manage multiple projects and initiatives;
• Strong knowledge of project management principles including planning, scheduling and execution of short and long-term projects:
• Strong knowledge of networks, server administration and systems;
• Familiarity with various types of hardware (i.e.: projectors, interactive whiteboards, digital cameras, printers, 3D printers, etc.);
• Ability to manage a highly demanding workload and prioritize effectively;
• Ability to successfully juggle multiple projects and deadlines in the face of constant interruptions;
• Team player with the ability to work with all levels of management and staff;
• Ability to convey technical issues to non-technical people;
• Ability to handle pressure and stressful situations in an appropriate manner;
• Strong analytical and problem solving skills;
• Exceptional attention to detail;
• Physical ability to move computers, printers and other equipment;
• Interpersonal skills that foster collegiality and the common goals of CFIS mission, vision, and values;
• Committed to a culture of continuous improvement and learning.

SALARY:

• To be determined.

POSTING CLOSES:

• The posting will remain open until the position is filled.

If you meet the above qualifications and wish to apply, please email your cover letter, resume and three references to careers@cfis.com. All applicants are thanked in advance for their submissions.