Information Technology Support Specialist II

Salary: 57,084.00 - $78,768.00 Annually

Description

Under the general supervision of an assigned supervisor, assists with the installation, support, maintenance, and repair of computer hardware and software systems, network and infrastructure systems, multimedia and audio-visual equipment, basic and complex servers, and communications equipment; provides advanced technical support and assistance to students and District staff.

The current vacancy is a 12 month, 100% position at the District Administrative Center.

 

Representative Duties

Configure, install, repair, troubleshoot, and maintain computer software, hardware, networks, and related equipment in a variety of settings to assure efficient operation and prevent service interruptions.  E
 
Maintain basic servers which house campus and districtwide applications; manage data and record storage on servers; assist in controlling access to data by designing and enforcing data security measures.  E
 
Conduct basic troubleshooting, repair, and maintenance of local area network systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories.  E
 
Install, administer, and troubleshoot telecommunication network equipment and telephones; provide technical assistance related to the maintenance of wireless communication devices, telephones, private branch exchanges (PBX), and voice messaging systems; may install wire and cabling in ceilings and walls.  E
 
Install, repair, and maintain District security equipment including video surveillance cameras, building access control systems, badge readers, alarm codes, mass notification systems, and related software.  E
 
Provide individual and group training to District staff in the proper operation and care of hardware, software, audio-visual, and communication equipment; create, compose, and edit training and procedural guides for end users and lower-level staff.  E
 
Coordinate with vendors on warranty repairs to network servers, workstations, hardware, and other equipment; perform application installation and upgrades and resolve associated problems.  E
 
Install, repair, maintain, and troubleshoot a variety of multimedia and audiovisual equipment including video servers, media players and recorders, audio/video switches, cameras, and related smart classroom devices. E
 
Configure browser and related software to allow users to access the internet. E
 
Participate in the evaluation and testing of new hardware, software, and related equipment to be purchased by the District; participate in the bidding process for technology and communication equipment and services.  E
 
Consult with faculty, staff, and students to develop technological solutions for office, lab, and instructional needs.  E
 
Detect and repair or remove viruses, adware, spyware, and other malicious software using antivirus and other removal software and alternative techniques;   Collaborate with Systems Administrators and Network Engineers to contain and eradicate widespread outbreaks of viruses. E
 
Install and upgrade applications, including loading upgrade software, performing system backups, and conducting applications operations testing. E
 
Maintain a current and accurate inventory of computer hardware, software, and licenses owned or leased by the District; maintain equipment and supply inventories, and installation and service records. E
 
Provide guidance and work direction to lower-level Information Technology staff. E
 
May analyze, modify, test, and debug existing computer programs; analyze programming and systems problems and make basic modifications to systems and individual programs as required.
 
Perform related duties as assigned.
 
E = essential duties
 

Minimum Qualifications

Any combination equivalent to:
 
Education: Forty-eight units of coursework in computer science or a related field or possession of comparable certifications applicable to the position, such as Network +, CCNA, or the equivalent.
 
Experience:  Four years of experience in the installation and maintenance of computer hardware and software systems, network and infrastructure systems, servers and operating systems, or communications equipment. A bachelor's degree in computer science or a related field can be substituted for two years of the required experience.
 

Supplemental Information

 

EXAMINATION AND SELECTION PROCESS:
This is an examination open to the public and current district employees seeking a promotional opportunity. To ensure consideration, please submit your application materials by December 6, 2016.

The examination process will consist of any of the following components:

A) Evaluation of Training and Experience (T&E) = Qualifying (pass/fail)
B) Technical Interview = 100% weighting on final score

Applicants must meet minimum qualifications stated by the filing deadline in order to move forward in the testing process. Those candidates who meet the minimum qualifications will have their application materials reviewed during a Training and Experience Evaluation (T&E). A T&E is an assessment of training and experience that has prepared the candidate for the position. Those with the highest scores on the T&E will be invited to the technical interview. The examination process is subject to change as needs dictate. All communication regarding this process will be delivered via email.

TECHNICAL INTERVIEW DATE RANGE AND LOCATION:

Date Range: Thursday, December 15, 2016 to Wednesday, December 21, 2016
Location: Ventura County Community College District
255 W. Stanley Avenue, Suite 150
Ventura, CA 93001

The above date range is subject to change. Candidates will be notified of any scheduling changes via email.

SUBMISSION OF APPLICATION:
ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.
                         
When completing the application, please make sure you include ALL employment in the Work Experience section of the application and complete ALL fields. Experience that is included in the resume but not in the Work Experience section of the application will not be considered for the purpose of determining whether minimum qualifications are met.
 
When completing the application and the supplemental questionnaire, outline in detail your education, training (such as classes, seminars, workshops), and experience. Please be sure to answer every component of each supplemental question as your responses will be scored and serve as your score on the training and experience evaluation (T&E). Appearance before the interview panel will be limited to the candidates with the highest T&E scores.

All required documents must be submitted by the applicant. Human Resources Department staff will not upload your documents for you. The VCCCD does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application.
 
ELIGIBILITY LIST:
Upon completion of the examination, the open / promotional eligibility list will be compiled by combining the final examination score with applicable seniority and veteran's credits, if any. The candidates will be ranked according to their total score on the eligibility list. Certification will be made from the highest three ranks of the eligibility list. This eligibility list will be used to fill the current vacancies up to one year from the date of the technical interview.

PROBATIONARY PERIOD:
All appointments made from eligibility lists for initial appointment or for promotion shall be probationary for a period of six (6) months or one hundred thirty (130) days of paid service whichever is longer.

ACCOMMODATIONS:
Individuals with disabilities requiring reasonable accommodation in the selection process must inform the Ventura County Community College District Human Resources Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process.  
 
FOREIGN DEGREES:
If you have a foreign degree and the institution from which your degree was granted is not recognized as accredited by the Council for Higher Education Accreditation (CHEA) or the U.S. Department of Education, foreign transcript evaluation is required if the foreign degree/coursework is used to meet minimum qualifications. The foreign transcript evaluation must be included with your application materials. To search institutions that are recognized as accredited by CHEA or the U.S. Department of Education, visit http://www.chea.org/search/search.asp or http://ope.ed.gov/accreditation/search.aspx. For a list of recognized organizations providing transcript evaluation services, visit http://www.naces.org/members.htm.
 
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
The Ventura County Community College District is committed to the principles of equal employment opportunity. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subjected to discrimination in any program or activity of the District on the basis of ethnic group identification, race, color, national origin, religion, age, sex, physical disability, mental disability, ancestry, sexual orientation, language, accent, citizenship status, transgender status, parental status, marital status, economic status, veteran status, medical condition, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.