Director of Technology Operations

The Lycée Français de New York, a world-leading independent bilingual French K-12 educational institution, recognizes the strategic role of technology and integrated information systems & data, in informing, assessing, advancing the school’s core educational objectives and in enabling a strong financial and operational foundation.

The Lycée Français de New York is seeking an exempt, full-time Director of Technology Operations, reporting to the Chief Information and Data Officer, whose role is to manage the technology operations, aligned with the school’s technology strategic plan. He/She is responsible for providing high-quality service to the school community.  This is achieved by implementing and maintaining high-availability and secured network, systems, and equipment that are responsive to the needs of the School. He/She is a member of the Extended Executive and Operations teams.

Director of Technology Operations’ responsibilities include but are not limited to:

• Managing overall IT and A/V day-to-day operations, including supervision of help desk ticket escalation, network and infrastructure health and equipment (classroom and end-user) management and maintenance
• Overseeing the Technology Operations Department staff
• Maintaining a high-performance, high-availability and secured IT environment
• Providing Level III (and above) Help Desk support
• Establishing and enforcing IT standards, procedures and policies to ensure consistency, reliability and compliance.
• Approving equipment requests and loans in compliance with the school’s standards
• Maintaining documentation of all IT operations and systems
• Monitoring performance of infrastructure elements, on-premise systems and end-user equipment
• Coordinating with the Technology Operations team, the Chief Information and Data Officer, the Director of Digital Learning, the Director of Facilities and the school’s vendors/installers in managing equipment (infrastructure, end-user, classroom) life cycle : purchase, installation, deployment, decommissioning, replacement, donation
• Collaborating with the Data team in implementing cloud/on-premise systems integration
• Assisting the Chief Information and Data Officer and collaborating with the Director of Digital Learning in designing the school’s technology strategic plan
• Assisting the Chief Information and Data Officer in managing Disaster Recovery Plan implementation, maintenance and documentation.
• Collaborating with the Chief Information and Data Officer in establishing metrics, key performance indicators and service level agreements for driving the performance of IT operations
• Implementing data policies set by the Chief Information and Data Officer in all IT systems
• Collaborating with the Chief Information and Data Officer in managing a cost-controlled budget for IT infrastructure, equipment and operations
• Identifying requirements for expansion and programmed obsolescence of infrastructure, systems and equipment based on security, performance and the school’s needs.
• Assisting the Chief Information and Data Officer in reviewing, prioritizing and approving annual IT-related initiatives
• Maintaining good and cost-efficient relationships with the school’s technology suppliers and vendors

Skills and competencies :

• Strong analytical and organisational skills.
• Strong project-management skills
• Excellent attention to detail
• Strong leadership and interpersonal skills
• Strong communication skills and ability to adapt communication to a specific audience
• Pro-active, positive team player
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Customer-service oriented
• Curious and inventive mindset
• Ability to receive and provide feedback in a constructive manner
• Understanding and sensitivity to work effectively in an international, multicultural environment
• Motivation for learning through professional development and certification training

Requirements :

• Bachelor’s Degree in Information Technology, Computer Science or related field
• 10+ years of progressively responsible experience over a wide range of infrastructure technologies and operations - network engineering and administration preferred
• 5+ years of experience in IT infrastructure planning and deployment (1:1 Apple environment preferred), project management, and policy development.
• Network certifications (Cisco, Palo Alto)
• Experience in working in an educational environment preferred
• Bilingual French/English

Working Conditions :

• Availability and work during extended hours and on weekends is required.

LFNY is an equal opportunity employer committed to building a diverse staff and welcomes applications from all qualified individuals. The School can hire only those individuals who are lawfully authorized to work in the United States as of the date employment is to begin.

To apply (online only) : http://www.lfny.org/hr/it/director
Lycée provides equal employment opportunities (EEO) to all employees and applicants for employment.