Technology Support Specialist

Responsibilities:
The Information Technology Support Specialist is the third member of the technology team and is responsible for the day-to-day functioning of the School’s IT systems, infrastructure, and support. The IT Support Specialist position is a part-time role, with working hours to be undertaken within the school operating hours. The IT Support Specialist will interface with faculty, staff, students and, occasionally, parents. The ideal candidate is a self-starter, is able to multitask, and communicates clearly both in writing and verbally.

The IT Support Specialist assumes the following responsibilities:

Daily/Weekly Responsibilities

- Manages the Help Desk and provides technical assistance for faculty and staff and clearly communicates expected resolutions.
- Liaises with Help Desk agents to ensure ticketing and service is efficient and accurate.
- Implements network infrastructure upgrade, improvements, and changes in consultation with contracted IT Support.
- Manages the fleet of iPads using current MDM, including the handling of app purchase requests and installations.
- Monitors the use of hardware and networks by all members of the High Point community.
- Provides technical assistance and advice to teachers and students working with technology in classrooms, and troubleshoots problems as they occur.
- Participates as a member of the faculty in faculty meetings and events.
- Meets regularly with the Director of Technology & Innovation, Curriculum & Innovation Specialist, and Head of School to report on IT status.

Regular & Routine Responsibilities

- Installs, manages, and maintains Local Area Network, including routers, hubs, switches, wireless, etc. in consultation with contracted IT Support.
- Maintains the connection to the Internet, routing, DNS, IP configurations etc. in consultation with contracted IT Support.
- Handles all network operation system changes, updates, and maintenance in consultation with contracted IT Support.
- Provides routine maintenance of physical hosts and virtual servers, including updates, software upgrades, etc. in consultation with contracted IT Support.
- Provides routine maintenance of desktops, laptops, and iPads, including updates, software upgrades, imaging, and hardware replacement.
- Installs and maintains additional technologies including printers, copiers, phones, scanners, and other peripherals used by employees and students.
- Keeps track of inventory.
- Creates templates for computer imaging and deployment.
- Enforces all IT Policies and Procedures.
- Participates in annual budget-setting.
- Provides regular ongoing professional development for faculty and staff in a range of technologies and applications, in conjunction with the Director of Technology & Innovation, and Curriculum & Innovation Specialist.

Ongoing Long Term & Special Project Responsibilities

- Implements long-range technology strategic plan for the School, in conjunction with the Director of Technology & Innovation, Curriculum & Innovation Specialist, and Technology Team.
- Analyzes products and makes recommendations on use of new products and services.
- Stays current on new trends in technology including in the areas of: operating systems (including mobile), office applications etc.
- Attends approved professional development opportunities to stay current.
- Interfaces with technology consultants and vendors.
- Performs other departmental duties as required.

Skills, Knowledge, and Abilities

- Ability to provide leadership and strategic direction with regard to enterprise-wide technical standards and concepts.
- Ability to interface with a variety of constituents to develop and implement a strategic vision for administrative and educational computing.
- Ability to analyze existing network infrastructure, toward applying best practices and implementing possible IT migration strategies, as needed.
- Ability to identify potential areas where existing technology policies and procedures require change, or where new ones need to be developed in order to adhere to technology standards and concepts planned for the future.
- Ability to autonomously manage an internal Help Desk system.
- Ability to administer Active Directory/LDAP integration.

Requirements

- B.S. or B.A. degree preferably in computer science or equivalent field experience; graduate degree in equivalent field is highly desirable.
- Previous experience in an educational/non-profit computing environment is prefered, including experience in systems deployment and network infrastructure.
- Apple Certifications a plus.
- Prior experience with an MDM for iOS management.
- Excellent OS and Application configuration, deployment, troubleshooting, and support skills (in particular OS X, iOS, Windows & Google Chrome OS)
- Strong communication skills, in order to express technical concepts across a broad constituency, both verbally and in writing.
- Strong interpersonal skills, in order to work collaboratively as part of a team and across a variety of educational disciplines.
- Must be continually seeking and evaluating new and emerging technologies and be willing and able to present them to Administration.
- Must be comfortable with a high level change and a fast-paced environment.
- Must be generous with time, ideas, and energy.
- Must have a keen understanding of technology as a tool for teaching and learning.
- A high level of energy, patience, and empathy are requisites.
- Must be able to lift/pull 40 pounds.

Work Hours

25 Hours per week (schedule flexible within school operating hours)

Wages

$25 per hour