Technology Department Assistant

As a Convent & Stuart Hall employee, the primary purpose of the Department Assistant is to be responsible for helping ensure the smooth operation of the school’s technology-rich and innovative programs by supporting a collaborative department of several technical staff and academic support faculty serving over 1300 students, faculty and staff.

To apply: Send a cover letter and resume to the Human Resource Director at juli.devincenzi@sacredsf.org

Characteristics/Qualities:
The following qualities/characteristics are expected of every Sacred Heart educator:

• • Collaborative - Collegial
  • Approachable - Organized
  • Positive - Enthusiastic
  • Flexible - Innovative
  • Patient - Reflective

Duties/Responsibilities

Technical Support Functions:

• • Provide logistical support to the help desk system of work-orders, phone, email, and face-to-face work, including communication of requests to the appropriate staff
  • Triage end user support and solve immediate issues when possible
  • Maintain inventory records of hardware, software and network services
  • Maintain equipment checkout system, including loaner laptops and multimedia equipment
  • Facilitate repair process with 3rd party vendors
  • Coordinate virtual support resources via the department website and other dissemination systems
  • Coordinates special events service requests, such as multimedia set-up
  • Supports the work of the academic-focused Educational Innovation Coordinators (EIC), their related programs and other student EIC/classroom related activities
  • Supports the multimedia capture and dissemination of projects and events
  • Assist in arranging for donation, sale or recycling of retired or broken hardware
  • Supports the installation and update processes for shared devices
  • Supports technology services in general including new projects as needs arise

Administrative Support Functions:

• • Coordinate the department’s Standard Operating Procedures documentation
  • Send appropriate information to the archives
  • Coordinate and distribute documents necessary for the opening/closing of school year
  • Select/purchase/stock office supplies
  • Coordinate purchasing under direct supervision of Directors
  • Manage Tech Department calendar
  • Facilitate Department payroll

Faculty, Staff, Student, and Parent Support Functions:

• • Coordinates logistics for new faculty and staff technology needs
  • Coordinates communications with parents about department procedures including completion of policy agreements, and repair and/or replacement of equipment
  • Supports EICs and Techs during new student, faculty and staff technology related orientations
  • Coordinates equipment return and/or purchase process for departing students, faculty and staff
  • Supports teacher and student implementation of technology projects both in and out of class when appropriate

Other Responsibilities may include:

• • Morning drop off duty
  • Afternoon dismissal duty
  • Attendance at Tech Department and EIC meetings
  • Attendance at other meetings as needed
  • Attendance at occasional evening or weekend events, including any ePack roll-out and other tech-related events

Qualifications:

• • Must be adept with and an active user of digital technology
  • Must be a highly proficient user of Apple systems including OS and iOS devices
  • Requires previous demonstrated administrative assistant experience, or other related experience, preferably in a school setting
  • Excellent writing, communication and grammar skills
  • Must be highly proficient in: Google Apps; database entry and reporting, and other technology applications
  • Must be detail-oriented, organized and willing to take initiative
  • Must have excellent teamwork skills
  • Requires the ability to work well with students and adults
  • Be a role model in embracing and living out the School’s mission, goals and criteria.
  • Bachelor’s degree preferred

Service Period: July 1 through June 30. This is a 12-month position.

Physical Requirements:

• • • Regular Lifting/carrying 1-20lbs
    • Regular pushing or pulling
    • Regularly climbing stairs
    • Bending/stooping/kneeling often
    • Sitting 4-8 hours
    • Standing 4-8 hours