Technical Support Specialist
Salary: $18.01 - $20.33 / Per Hour
DESCRIPTION: Under the direction of the Director of Technology, the Technical Support Specialist Lead is the first escalation point for Technical Support Specialist and is the first responder for support in the building with technical assistance issues and computer classroom and lab operations. The TSS I Lead will perform quality checks on work orders and assets to ensure support, communication, and that data meets standards. The TSS I Lead will recommend process improvements of technical operations to the Technical Support Systems Coordinator. Setup and configure new or relocated computer hardware, printers and associated peripherals into areas of assigned responsibility. Install/reinstall and configure software according to WSD software standards. Perform operational checks for existing computers, printers and associated peripherals in accordance with WSD hardware standards. Assist with deployment of student computer imaging, student and group accounts, and student assessment testing. Be responsible for following Operational Technology Policies and Procedures. Assist the Technical Support Systems Coordinator with server administration including updates, virtual server management, powershell scripting and physical maintenance. Install and support site level computers with district standard software and operating systems while providing first responder troubleshooting in support of the mission of the WSD. Maintain database of assigned computer systems, printers and peripherals, serial numbers, assigned TCP/IP numbers, and location for inventory in assigned building. Work collaboratively as a team with the building TRT, building technology committee, and other computer specialists/technicians. Assist the Technical Support Systems Coordinator with Windows 2012 R2 server administration including updates, Active Directory, Group Policy, Hyper-V server management, powershell scripting, and physical maintenance.
Other duties as assigned. Attendance and punctuality are critical.
QUALIFICATIONS: Minimum AA degree in computer related discipline or two years of documented experience. A Washington State Patrol Criminal History Information Form, required by RCW 43.43.830. Certifications in CompTIA A+ and CompTIA Server+, preferred. Knowledge and use of computer operating systems and concepts for Macintosh and Windows operating systems. Ability to read and understand manuals for software and hardware applicable to district policies and procedures. Ability to manage multiple projects in a fast-paced environment, and keep current with emerging technologies. Ability to work with limited supervision and prioritize workflow as needed while maintaining communications with other support personnel and supervisors. Must have a current Washington State Driver’s license. This position requires the ability to stoop kneel, bend, turn and reach. Physical exertion to manually move, lift, and carry equipment will be required. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The ability to relate well with students and staff is required, as contact will occur frequently. This position may require working in crowded areas, where noise is moderate. Attendance and punctuality are important functions of the position.
UNION AFFILIATION: This position is represented by Public School Employees of Washington.
Immigration Reform and Control Act Requirement: The recommended applicant, if not a current regular employee, will be required to complete an INS I-9 form and must provide proof of employment eligibility prior to working.
Disclosure Statement and Record Check: Pursuant to Chapter 486, Washington Laws of 1987, the recommended applicant, if not a current regular employee, will be required to complete a disclosure form indicating whether he or she has been convicted of crimes against persons listed in the law. In addition, a background check, based on fingerprints, will be requested from the Washington State Patrol & FBI. Employment is conditional based upon completion of the record check.
The Wenatchee School District complies with all federal and state rules and regulations and does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation, gender expression or identity, marital status, the presence of any sensory, mental, or physical disability, or the use of a trained guide dog or service animal by a person with a disability, in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. This holds true for all staff and for students who are interested in participating in educational programs and/or extracurricular school activities. Inquiries may be directed to RCW Officer/ADA Coordinator and Executive Director of Human Resources, Lisa Turner. Issues related to 504 and Title IX should be directed to Mark Helm, Executive Director of Student Services.